Café & Bakery Attendant

**JOB DESCRIPTION**:
Provide friendly and attentive customer service by taking orders, preparing, and serving menu items in accordance with customer preferences, the café’s established recipes, and all applicable health and safety standards.

**KEY RESPONSIBILITIES**:

- Welcoming and seating customers
- Informing patrons about menu items, specials, events, and products and services
- Taking orders and accurately entering them into the ordering system
- Operating the cash register and accurately handling cash or cashless transactions and providing payment receipts
- Preparing hot and cold beverages for patrons by operating a warming oven, panini press, waffle maker, espresso coffee machine, kettle, ice machine and blenders
- Prepare and plate food items for customers according following hygiene standards
- Assessing the condition of the facilities and the equipment and immediately reporting any issues, malfunction, or irregularities to management/ownership
- Ensuring the food and other ingredients are fresh and ensure safe food handling standards are always met
- Maintain a hygienic environment by cleaning surfaces and equipment regularly
- Clearing plates and cutlery from tables to prepare for incoming customers
- Washing dishes and sweeping the floor
- Tracking inventory levels to ensure the café has an adequate supply
- Ensure bathroom supplies are always re-stocked and clean the bathrooms as per determined schedule
- Opening or closing the establishment
- Responding to customer questions, feedback, or complaints in a courteous and professional manner
- Occasional help in the bakery may be required for general tasks, such as sandwich prep, ingredient prep, etc.
- Occasional help as vendor on Farmer’s Markets may be required
- Other duties as needed

**REQUIREMENTS**:

- Valid Nova Scotia Safe Food Handling Certificate
- Must have own transportation
- Strong organizational skills
- Knowledge of operating an espresso machine and making espresso-based beverages is an asset

**WORK SCHEDULE**:

- Position Type: Full-time (Part-time would be considered, with emphasis on work in the weekends; with slight modification of compensation & perks - to be negotiated)
- Café Operating Hours: 7:00 AM - 3:00 PM (hours may be extended in the high season)Seasonal Variations: Work hours may vary during the off-season based on business needs
- Breaks: Lunch and rest breaks are provided in accordance with Nova Scotia Labour Standards CODE OF CONDUCT:

- Demonstrating mutual respect and dignity for colleagues and clients of all races, ethnicities, religions, genders, sexual orientations, ages, abilities, and backgrounds.
- Creating an environment free from discrimination, harassment, bullying, or exclusion of any kind.
- Supporting open dialogue and understanding across cultural and personal differences.
- Speaking up and taking action when witnessing conduct that violates these principles.

We believe that diversity and inclusion make us stronger, and we hold every member of our team accountable to these values.

**PRESENTATION & DRESS CODE POLICY**:
At Annie J Bakeries, presentation, attention to detail, and making a strong first impression are essential components of our commitment to excellence in the hospitality industry. Our team members are representatives of our brand, and their appearance should reflect the high standards of our café and bakery, aligning with the quality of our products and the experience we offer our customers.

General Presentation Standards: Staff are expected to maintain a clean, neat, and professional appearance at all times while on duty. This includes:

- Wearing clothing that is visually appealing and appropriate for a food service environment.
- Maintaining well-groomed hair and clean, trimmed nails.
- Long or painted nails are not permitted, as they pose a hygiene and food safety risk.

Required Dress Code: To ensure consistency and professionalism, all team members must adhere to the following clothing standards:
Tops:

- White, tailored button-down shirts with a collar.
- Long or short sleeves are acceptable; sleeveless shirts are not permitted.

Bottoms:

- Pants: Khakis, chinos, classic jeans, or light-colored trousers.
- Skirts: Knee-length skirts only (not shorter).
- The following are not permitted: leggings, sweatpants, athletic wear, or shorts

Additional Guidelines:

- No visible slogans, logos, or political statements on any clothing.
- Aprons will be provided by the company and must be worn as part of the uniform.
- Shoes must be closed-toe, clean, and in good condition. Acceptable styles include sneakers, Vans, or similar casual footwear. Crocs and any shoes with holes, rips, or visible dirt are not allowed.

**COMPENSATION**:

- Starting Wage: $18/hour (Subject to review following a 3-months probationary period. Wage adjustments may be made based on demonstrated work ethic, attitude, flexibility, and initiative.)
- Tips: Participation in the company’s tip-sharing program, with