Team Lead Front Desk Concierge

**Shifts: Monday - Friday, 8:00am-4:00pm**

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm.

We are currently looking for one **Full-Time Team Lead Concierge **for our building in **Coquitlam, BC.**

**Job Summary**

As a Team Lead, Concierge, you are responsible for being the primary contact and source of information and services for residents and their guests, responsible for greeting all residents with a warm smile and doing the utmost to ensure that residents are provided with a high standard of Concierge service

**Essential Duties and Responsibilities**
- Provides on-going training and advice to concierge staff. This includes providing orientation to new associates. Escalates any significant performance problems to the Area Manager.
- Continually updates Standard Operating Procedures to ensure best practices are maintained and communicated.
- Maintain a constant presence in the lobby. Whenever possible, assist residents and their guests in a positive friendly manner.
- Develop and foster a friendly, courteous atmosphere amongst the workplace, staff, and residents.
- Report and respond to resident’s requests, complaints, and comments promptly.
- Be familiar with emergency procedures and equipment such as the operation of the fire panel, fire equipment, location of water, gas, and electrical shut-off mechanisms, etc.
- Assist as required in a positive manner with service and tradesmen for property services and ensure contractors attend to work as required (common areas only).
- Ensure the property is secure by completing visitor checks, patrols, and liaising with the security services provided to the property(s)
- Maintain weekly schedules and other documentation as required using the applicable computer programs such as Microsoft excel and word.
- Be familiar with all the building amenities, including locations of lockers, parking stalls, bicycle storage areas, and recreational facilities/amenities.
- Ensure that the common areas (and particularly the lobby and driveway) are kept clean.
- Resolve complaints or issues that have been escalated by concierge staff.
- Assist the Area Manager with supervision of on-site staff as required.
- Assist Strata Manager as directed

**Education and Experience**
- Previous experience as a Concierge is considered an asset

**Knowledge, Skills and Proficiencies**
- Exceptional communications skills in English, both written and verbal
- Basic budgeting, scheduling and time-keeping skills
- Ability to analyze problems and develop appropriate solutions
- Ability to give appropriate feedback to associates
- Excellent listening skills and an empathetic personality
- Resourcefulness and problem-solving ability
- Comfort with technology; basic computer skills

**Physical Requirements / Working Environment**
- Constant walking and monitoring of building premises
- Use of computer equipment to produce documents

**Salary**
- We offer a competitive salary (depending on experience)
- Medical and Dental Benefits after 3 months
- A fun and collaborative environment

If you are interested on being part of North America's biggest Property Management Company, starting a rewarding career as a Concierge Team Lead, we would love to hear from you.

Send us your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

**Supporting our Associates during COVID-19**

At FirstService Residential, we are committed to providing a safe and healthy workplace. In response to COVID-19, we are taking all precautions necessary to ensure a safe environment for our communities, buildings and residents. In order to maintain a high level of safety, we have implemented:

- Extra cleaning in high traffic and common areas
- Extra cleaning supplies and hand sanitizer provided
- Two-meter boundary taped around concierge desk to maintain social distancing for interactions
- New distanced process for delivery of parcels to residents
- Reporting procedure for any employee COVID concerns, with on-going support
- Masks provided to all associates
- Residents in all buildings are informed of our COVID protocols and how procedures have been adjusted

**Job Types**: Full-time, Permanent

**Benefits**:

- Compan