Body Shop General Manager

1 week ago

Ottawa, Canada Fix Network Full time

**Collision Repair Expert is looking for a Body Shop General Manager **:
If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Body Shop General Manager, **you will be responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction. He/She will lead the day to day work activities of the shop while ensuring the CRE Standard Operating Procedures are adhered to ensure high standards of quality and productivity are met as well as meeting established deadlines

As an equal opportunity employer, Fix Auto welcomes applicants from all backgrounds, experiences and cultures. Together, our unique perspectives and opinions make us a stronger and more innovative organization.

**A day in the Life of a **Body Shop General Manager **at Collision Repair Expert**:

- Manage processes and branch staff
- Ensure staff is consistently delivering legendary customer service
- Ensure delivery times are met in a timely manner, and if not, that it is well-documented
- Ensure everyone is responsible/respectful with parts, materials, and overall repairs are done correctly the first time
- As needed, act on staff’s escalated requests in order to rectify customer complaints
- Oversee and ensure 100% compliance to CRE QC process
- Facilitate daily production meetings
- Lead an established team of professionals in a Customer/Employee satisfaction driven environment to accomplish departmental goals.
- Establish an annual operating budget to meet goals as established with supervisor.
- Manage the operating budget for the facility
- Hold daily Production Meetings with all members of the technical team
- Monitor sublets and production scheduling
- Monitor several key indicators, including daily production statistics and benchmarks to achieve productivity projections that meet TD’s and our customer's expectations
- Ensure all tools and equipment are maintained and used safely and properly
- Other related duties as required

**In addition to an excellent work-life balance, Collision Repair Expert offers a host benefits including**:

- **Inclusive work environment**I - we encourage you to unlock your potential and contribute meaningfully to our success
- **Learning & Development**: Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You an take advantage of our virtual and in-person learning opportunities for your continuous evolution
- **Health and Wellness Programs**:

- **Medical insurance** for your family and you.

**Experience**: Required
- 5-7 years’ experience in shop management or senior industry experience

**Education**: Required
- College Diploma/Certificate or better

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