Receptionist / Customer Service

1 week ago

TroisRivières, Canada Doyle Full time

**Trois-Rivières***:
4280 boulevard des Forges
Trois-Rivières, QC, G8Y 0A5

Type. Full timeAre you passionate about customer service and administration, interested in the optical field and looking to join a dynamic team? We’re currently looking for a full-time receptionist/optometric assistant to join our Trois-Rivières team. Find out more below.

**WHO WE ARE**

With a history that stretches back 40 years, Doyle today has 23 clinics located in the Greater Montreal and Quebec City egions, staffed by more than 70 optometrists, who are assisted by an experienced team of more than 90 dispensing opticians. A proud Quebec company that is 100% owned by eye care professionals, Doyle and its team of over 325 employees are committed to providing personalized eye care and high-quality products.

**Why work at DOYLE OPTOMÉTRISTE ET OPTICIENS?**
- Versatile position; you will be responsible for multiple tasks
- One to two week's tranning;
- Purchase program for employees and family members;
- Group insurance based on your needs (flex program) including health professionals, vision care and travel insurance;
- Virtual care services with Telus Health;
- Benefit sharing program;
- Possibility of contributing to an RRSP;
- Annual salary review;
- Paid vacation and sick leave, plus 2 additional days during the holiday season;
- Employee referral program

**A typical day**

The receptionist/optometric assistant is responsible for managing appointments with optometrists and opticians. They welcome patients and prepare them for their eye exam by performing certain pretests. They play an essential role in supporting clients by ensuring they are directed to the right services at each step of their visit. Depending on in-store traffic, duties may also include advising customers on choice of frame. Your goal: guarantee an exceptional customer experience

**RESPONSIBILITIES**
- Treat customers in a courteous and professional manner, both on the phone or in person;
- Schedule optometrist and optician appointments;
- Open and prepare patient files;
- Perform pretests;
- Enter necessary patient information in the computer system;
- Contact customers when their orders are ready;
- Ensure workplace is well organized, clean and tidy;
- Perform follow-ups asked by floor staff;
- Be familiar with product inventory in order to accompany customers during the purchase process;
- Carry out certain orders;
- Work on an ongoing basis with the sales and professional team on the floor;
- Provide customers with solutions adapted to their needs (appointment, store-clinic, promotion of our services);
- Enter correct information in the computer system to gather required statistics;
- Perform any other task necessary to the smooth running of the store/clinic;
- REQUIREMENTS

**REQUIREMENTS**
- Completed high-school diploma;
- At least 2 years of experience in customer service/retail;
- Experience as a receptionist/optometric assistant in an optometry clinic a major asset;
- Excellent customer service skills and detail-oriented;
- Ability to communicate well with others;
- Talent for identifying and listening to customers’ needs;
- Highly organized;
- Team player;
- Versatile and adaptable;
- Comfortable using computer technology;
- Be available according to store/clinic hours: Monday to Saturday days and evenings (minimum 2 evenings/week) and Saturdays (alternating).

Are you up for a challenge? Are you dynamic, self-sufficient, conscientious, meticulous and professional? Then you’re just the right person we’re looking for to join our team

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