Bilingual (French) Associate Relationship Manager, Mortgages

**Job Summary**

An Associate Relationship Managers primary responsibility is account administration through the processing of various client based financial and non-financial transactions, adhering to required timelines and priorities.

An Associate Relationship Manager is required to work as part of a team to support the building of strong relationships, by ensuring all documents and transactions are completed with a high level of accuracy and clarity in accordance with Olympia guidelines.

**Duties and Responsibilities**
- Uphold the division and Olympia’s reputation and values, while promoting our motto “With Us, It’s Personal” in all interactions with employees, clients, and business associates.
- Maintain complete client files and ensure documentation is in good order.
- Ensure all documentation follows internal and external audit and regulatory requirements.
- Communicate directly with clients and continuously follow up with third parties for various updates and implement action to resolve outstanding documentation issues and escalate where appropriate.
- Responsible for ensuring that all outstanding documentation is received and followed up on.
- Stay informed and understand individual client needs with the ability to recognize opportunities to further educate clients.
- Provide legendary, personalized client experience when conducting outbound calls to clients.
- Remain up to date on all Olympia products, services, legislative requirements.
- Ensure the efficiency of business processes, policies and procedures, to deliver on client commitments with speed and quality.
- Coordinate responses with other departments as necessary to ensure proper procedures and service.
- Actively assist and participate in projects and team meetings.
- Flexible to perform various assigned tasks as requested by management and executives.

**Competencies**
- Connection - We build long-term relationships by collaborating with our clients and industry participants.
- Accountability - We are a trusted business partner operating with transparency and integrity.
- Innovation - We leverage technology to continuously improve how we serve our customers.
- Demonstrate flexibility and resilience in response to constraints, failures, and adversity and adjusts priorities to multiple demands and unanticipated events.
- Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service.
- Possess excellent organization, high attention to detail and time management skills with the aptitude to establish priorities.
- Display and foster integrity and honesty through the promotion of mutual trust and respect, demonstrates and fosters high moral standards, and treats others fairly and ethically.
- Confidence and strong personal credibility when establishing personal relationships and working with sophisticated clients.
- High attention to detail and the ability to uncover needs that are not articulated or clearly expressed by a client.
- Must have the ability to maintain professionalism in all situations.

**Formal education and experience**
- High school Diploma is required.
- Post-Secondary education in Business Administration, Management, Economics or related field of study is an asset.
- 1 - 3 Years of Financial or Investment industry experience is an asset.
- 2 - 3 Years of Administration experience is an asset.
- 2 - 3 Years of Customer Service experience is an asset.

**Specialized skills or knowledge**
- Thorough understanding of the Anti‐Money Laundering (AML) policies and procedures is an asset.
- Proficient understanding of how the Division operates is an asset.
- Bilingual in French and English communication both written and spoken is an asset.
- Successful completion of a Criminal Background check is required.

**With us, It’s Personal