Waitress/waiter

**About us**

Oliver's Steakhouse is a small restaurant business in Oakville, Ontario. We are a high-end steakhouse with world class food, service and atmosphere. We strive to be the best in the world at what we do.

Our work environment includes:

- Extensive training
- Engaging, fast paced work environment
- Growth opportunities
- Lively atmosphere

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**Duties**:

- Greet and seat guests in a friendly and welcoming manner
- Take food and drink orders accurately and promptly
- Deliver food and beverages to tables in a timely manner
- Ensure guest satisfaction by providing exceptional customer service
- Answer questions about menu items and make recommendations
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Process payments using a POS system and handle cash transactions
- Maintain cleanliness and organization of dining areas
- Collaborate with kitchen staff to ensure timely delivery of orders

**Requirements**:

- Previous experience as a server or in the food service industry preferred
- Strong customer service skills with a friendly and outgoing personality
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Excellent communication skills, both verbal and written
- Basic math skills for handling payments and making change accurately
- Knowledge of food handling and safety regulations
- Ability to work well in a team and collaborate with kitchen staff and other servers
- Strong time management skills to ensure efficient service to guests

**Skills**:

- Kitchen experience: Knowledge of food preparation, plating, and presentation techniques.
- Customer service: Ability to provide excellent customer service, address guest needs, and handle complaints or concerns.
- Math: Basic math skills for handling payments, making change, and calculating bills.
- Hospitality: Understanding of the hospitality industry, including providing a welcoming atmosphere for guests.
- Food service: Familiarity with food service procedures, including taking orders, delivering food, and clearing tables.
- POS (Point of Sale) systems: Experience using POS systems for order entry, payment processing, and generating receipts.
- Guest services: Ability to address guest needs, answer questions about menu items, make recommendations, and ensure guest satisfaction.
- Time management: Strong time management skills to prioritize tasks effectively in a fast-paced environment.
- Food handling: Knowledge of proper food handling techniques to ensure food safety and prevent cross-contamination.
- Cash handling: Ability to handle cash transactions accurately and securely.
'''

**Experience**:

- serving: 4 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person