Manager, Undergraduate Career Services

Overview:
Manager, Undergraduate Career Services oversees services for undergraduate students and contributes to the leadership of CCA through activities such as strategic planning, communication, staff management and development, collaboration, development and oversight of quality programs, measurement of effectiveness, marketing/branding, project management, and reporting. Collectively, the CCA leadership oversees the design and implementation of inclusive career education services and programming for students, alumni and employees, as well as co-operative education supports for students on their first coop recruitment term.

CCA is a department housed within the portfolio reporting to the Associate Provost, Co-operative and Experiential Education (CEE).

**Responsibilities**:
Co-lead undergraduate career services
- Support team in continuously striving to design and deliver equity-informed and inclusive career education programming and resources that support learners across a variety of career education contexts Identify and implement continuous improvement measures to optimize service delivery model and operations
- Analyse, measure and report on service and quality data
- Develop training tools and practices that facilitate advisor performance and growth (including in how they support co-op students on work term and co-op students still seeking employment late in term) and that are adaptable for people from all identities and experiences.
- Keep abreast of and support team knowledge of: best practices in providing inclusive, equityinformed career education with a focus on: advising literature and theory; employment coaching; experiential learning theory; career
- and labour market-related trends including systemic challenges facing individuals with disabilities, as well as racialized, certain gender identity, and other underrepresented groups; and innovations/technologies (including leveraging employer connections and other resources for sector knowledge; coordinating and disseminating such knowledge to students and staff)
- Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

Oversee the first recruitment term experience
- Ensure that programming, courses, and services designed to support the first recruitment term experience are developed with a student-centered, trauma-informed and empathetic lensIn partnership with Co-operative Education department managers, ensure that Student Advisors are well-supported to advise co-op students and that co-op processes support student well-being and are aligned with sound career education practices
- With the Co-op Student Experience Manager(s), ensure a comprehensive and successful career advising experience for co-op students that is tailored to the diverse lived experiences of students and the needs of employers

Build and maintain strategic relationships
- Develop productive, collaborative working relationships across CCA, across the CEE portfolio, and across UWIn partnership with managers across AAS, CE, CEE Business Services, the Faculties, the Library, the WCC, GSPA, SSO, Work-Learn Institute and WIL Programs, optimize the design and delivery of programming and service design
- Manager, Graduate & Post-Graduate Career Education: In partnership with WIL Programs, optimize the design and delivery of the EDGE experiential education programming, taking the lead on curriculum design and adaptation for different campus partners
- Support the development and implementation of strategic, effective communications to promote the uptake and understanding of undergraduate career services
- Consult and collaborate with the CCA Communications team and the CCA Events team ongoing

Staff Management
- Lead and manage direct reports, support ongoing skills development, and ensure the delivery of results in support of the vision, mission and values of CCA and the larger Co-operative and Experiential Education portfolio
- Provide information and context needed for each employee to be effective
- Hire the best people available from inside or outside the Co-operative and Experiential Education portfolio
- Set goals and expectations and helping employees create clear paths to productivity and engagement
- Develop effective work team dynamics
- Manage performance through both formal (performance appraisal) and informal methods, such as through regular feedback, strengths-based coaching and one-to-ones
- Actively seek to support staff development needs and opportunities for growth

Process, Policy and Project Management
- Monitor business practices to ensure that CCA and other members of CEE have the appropriate practices and processes in place to work effectively for all stakeholders, such as students and faculty, as well as internally for staff and externally for the University at large
- Lead the development of new approaches and capabilities, as required for the introduction a