Operations & Warehouse/store Supervisor

_**Adventure Outdoors**_

Welcome to one of the fastest growing outdoor store, tours, and rentals establishment.

We proudly operate out of Surrey and serve the Greater Vancouver Area, and Canada via ecommerce. Our unique business model allows us to be a mobile service, which means our patrons get to experience many of the outdoor wonders in multiple locations with delivery, pick up, and personalized itinerary. Our mission is to enable locals and tourists to expand their experience of BC, get active, and lead a healthier lifestyle.

This position will be located within various locations in the Greater Vancouver Area, and primarily in person in our Surrey office/warehouse. The position also requires weekend availability.

**BENEFITS**:

- Dress Code: Casual clothing + shirt uniform + safety shoes
- Convenience: Opportunities to enjoy water and outdoor activities when available as well as access to many outdoor activities including hiking trails during leisure time ✔
- Culture: COMPLETE open door policy and family-like dynamic within our team where your feedback is heard and acted on + company socials/ outings ✔
- Benefits: Company tech and partaking in a rapidly growing retail startup ✔
- Employee Discount Privilege: 50% discount on daily rentals, and at cost discount on store products for friends and immediate family ✔
- Opportunities: Strong chances of career and personal growth within a start up environment ✔
- Mentorship will be provided by a team of dedicated digital and operational professionals to accelerate your learning ✔

**SUMMARY**:

- Adventure Outdoors_ is looking for **Operations & Store/ Warehouse Supervisor **to join the team. In this role, responsibilities include maintaining the warehouse equipment as well as interacting with customers, providing demonstrations, upselling, inventory procurement, deliveries/ pickups and participating in community activities. The individual will be responsible for installation services and managing as well as fitting cargo equipment on vehicles. In addition, you will have an opportunity of a lifetime in helping set the next stage of AO's operations on a larger scale than ever before. If you are looking to spend time enjoying the variety of tasks and working in a physically demanding environment, then this position is for you

**REQUIREMENTS**:
The applicant must be:

- A Canadian citizen, permanent resident, has work permit, or person whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- Have a valid Social Insurance Number at the start of employment and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
- Full BC Drivers License Required

**MUST HAVE SKILLS & CHARACTERISTICS**:
**Leadership**:

- Takes initiative and is solutions oriented
- Works well independently and in a team setting
- Takes leads in areas of the business which need urgent attention
- Take lead in business forming and maintaining relations

**Business Operations**:

- Participates in physically demanding work and is able to lift over 50 lbs
- Deliver and pickup equipment and orders
- Form and maintain efficient warehouse/ store processes and enhance organization

**Client Services**:

- Ability to communicate efficiently and professionally with clients
- Interact with clients on behalf of the company
- Process, ship, and deliver orders

**Teamwork**:

- Works well with others
- Able to coordinate tasks, share resources, plan, make decisions, negotiate, solve conflicts and complete other activities that involve teamwork and customers
- Can handle independent work during unsupervised hours

**Communication**:

- Able to produce concise information that is in both writing and verbal
- Able to provide detailed research-based responses to questions and keep others informed of work
- Excellent interpersonal and communication skills, both written and verbal
- Professional demeanor with strong active listening skills

**Digital Skills**:

- Able to use Google Suite and learn digital tools/platforms quickly

**DAILY DUTIES, RESPONSIBILITIES & TASKS**:

- Assist with transporting/ driving equipment to and from our location
- Assist with handling bulky and heavy outdoor equipment
- Assist with instructing customers on the use of equipment and safety procedures
- Assist with installing and taking down car accessories and outdoor equipment
- Assist with maintenance of equipment in the warehouse as well as picking up and dropping off equipment for customers via company car
- Processing orders and shipping/ delivering
- Dealing with customers, in person, via phone, and online
- Sending quotes and custom recommendations based on customer needs
- Sell and upsell store items

**Job Types**:

- 1x Full Time Contractor

**Difficulty**: Supervisor

** If you believe you will be an outstanding applicant, but don't have the necessary certifications and t