Front Desk Agent

2 weeks ago

Collingwood, Canada Georgian Bay Hotel & Conference Centre Full time

**Who are WE?**

The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes - Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run hotel that takes great pride in offering our family of staff and valued guests memorable experiences every day.

**What are WE looking for?**

GBH is looking for a _**Front Desk Agent**_ to join their team in a _**FULL-TIME/PART-TIME**_ position. If you have past Front desk or hospitality experience and are interested in joining a growing, family run business, we would love to hear from you

**Why YOU want to work for US**
- Hourly Wage starting at $18.00
- Paid meal and break times
- Extended Health, Dental, Life Insurance, AD&D and an Employee Assistance Program for eligible employees
- 50% food and beverage discount at Gustav Chophouse & Bar
- 30% discount on services at The Spa GBH
- A complimentary hotel stay for full-time employees
- Education Assistance Program for eligible employees
- Discounts at local partner businesses

**What will YOU be doing?**
- Will welcome guests in a friendly, professional manner ensuring efficient service is given.
- Will answer all incoming calls to the hotel for inquiries and reservations.
- Check in/check out guests of the hotel, suites, condos, members and RCI and encourage return visits.
- Is fully aware of the Georgian Bay Hotel’s facilities, activities or special events.
- Authorizes credit cards or takes debit deposits and adheres to policies regarding this for the resort.
- Posts charges to guest accounts and amends errors on guest accounts.
- Follows up on special requests from guests and ensures their needs are met.
- Assist with package responses and bookings to all inquiries. Work with the Guest Services Supervisor and Manager of Brand Experience & Partnerships to understand and set objectives, goals, and targets. Assist in compiling data and metrics for tracking and reporting purposes.
- Adheres to all of the mandatory written standards of operations, policies and procedures, manuals, memos, oral instructions and employee handbook.
- Adheres to all of the Health & Safety policies and procedures and works in a safe manner at all times.

**Who are YOU?**
- Team Orientated.
- Proven ability to work under tight demands.
- Ability to maintain a positive attitude at work.
- Guest service or hospitality experience is an asset.
- Ability to work a flexible schedule including weekends and holidays.
- Physically fit and able to lift (up to 35 pounds), bend, kneel, and reach upwards.

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you legally entitled to work in Canada?

Work Location: In person

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