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IT Support Specialist

3 weeks ago

Stouffville, Canada K-Line Group Full time

Ontario
- Stouffville, Ontario
- Posted 1 year ago

**K-Line Group of Companies**
- We currently have an opportunity available based out of Stouffville, Ontario for the position of IT Co-op Student_

**You’ll Love this Role if**:

- You are customer service focused
- You work well independently and as part of a team environment
- You have strong troubleshooting, communication, and interpersonal skills
- You enjoy problem solving and working with multiple stakeholders

**What You Will Do**:

- Provide timely first level support with responsibility for resolving end-user technical issues involving desktop, laptop, network services
- Provide support (configure, install, test, and maintain) for desktops, laptops, printers, cell phones, tablets, and software systems
- Develops, documents, and implements standard operating procedures
- Support, monitor, test and troubleshoot hardware and software problems related to Local Area Network (LAN) and Wide Area Network (WAN)
- Update and replace hardware or software as required
- Assist in the maintenance of the network infrastructure to ensure the security and integrity of the company network
- Communicate with customers at all levels of technical and non-technical skills sets

**Qualifications and Requirements**
- In progress of achieving a degree and/or diploma in Computer Science, Computer Engineering Technology, Information Technology, System & Network Administration, or a relevant program
- Excellent communication skills (verbal and written)
- Problem solving mindset with the ability to use good judgement when balancing competing priorities
- Ability to operate a wide variety of office equipment including computers, printers, copiers, mobile devices, scanners, network equipment etc.
- Strong understanding and knowledge of Windows, TCP/IP Wireless, LAN/WAN, Microsoft Office and SharePoint
- Available to work in office as required for hardware installations, managing hardware assets, and providing support as needed.
- K-Line Group is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At K-Line, we respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation._