Help Desk Technician

1 week ago

Rocky View, Canada Team Wireless Ltd Full time

Education:

- Expérience:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
**Experience**:

- 1 year to less than 2 years
**Support for newcomers and refugees**:

- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week

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