Travel Clerk

WHO WE ARE:
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 145,000 members across Niagara, allowing us to focus on earning your continued trust, every day

COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:
As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (and remain up to date) against COVID-19.

OVERVIEW:
As an entry level role into the travel space, our CAA Niagara Travel Clerk will support our Travel Consultants and members with administrative duties, with a large focus on completing invoicing, and supporting car, hotel and insurance bookings. The successful incumbent will be an entry-level administrative professional with a passion for travel, organization, and the finite details.

If you are ready to start your next journey, you've come to the right place. We work hard and play hard: being an employee at CAA Niagara is truly a rewarding experience
This is a full-time permanent position, with a minimum of 37.5 hours per week.

WHAT’S IN IT FOR YOU:

- 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
- Virtual Healthcare and Nurse Navigation Support
- Defined Contribution Registered Pension Plan
- Growth/Training and Development opportunities
- Give Where You Live Program (Community Volunteer Program)
- Green and/or Wellness Reimbursement Program
- Paid Personal Hours

**REQUIREMENTS**:
To be seriously considered for this role, please have the following in regard to:

- Experience: 2+ years of customer service and administrative experience
- Education: Post-Secondary education in Travel & Tourism will be considered an asset / TICO certification (or willing to obtain)
- Skills: You must have strong computer literacy and thrive working under pressure. Exceptional attention to detail skills will be required for success.
- Characteristics: You love data entry and have a focus on efficiency and quality. You have a passion for travel and continuous learning.
- Hours & Location: as a Travel Clerk, while your main work location may be Thorold, ON, you may be required to attend all other CAA Niagara locations.

RESPONSIBILITIES:
As CAA Niagara’s Travel Clerk you will be supporting the Travel Department, including, but not limited to:

- Preparing invoices for Travel Consultants and on-line bookings, while meeting all TICO requirements
- Managing on-line bookings and inquiries. Assigning to Travel Consultants as required.
- Supporting Travel Consultants with ongoing invoicing updates and best practices, auditing, troubleshooting invoicing issues. Special projects as requested.
- Updating product adn supplier information in the invoicing program
- Assisting at travel consumer events, and supprting leads program

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.