Assistant Manager

**Company Overview**: Mint Smartwash (“Mint”) is an unparalleled growth story in the express tunnel car wash market space, strategically headquartered in Calgary, Alberta, with operations located in Western Canada and Montana, USA. The mission of Mint Smartwash is _To provide a superior car wash experience delivering epic shine while saving time and feeling mint _Mint is highly focused on capitalizing on their successes to date, as an industry leader, innovator, and employer of choice to expand their presence across geographical markets. The Mint leadership team is a dedicated group of car wash enthusiasts with strong operational and business competencies exemplifying a growth mindset, in the pursuit of excellence. At Mint we look to SHINE everyday through living our corporate values of being MAVERICKS, helping our COMMUNITIES, investing in the future of our PEOPLE, neutralizing our ENVIRONMENTAL impact and delivering EXCELLENCE in customer experience. **REPORTING** Reports directly to site General Manager and takes direction from Area Manager **Why does this role exist?** - The purpose of this role is to support the Company in achieving its mission by ensuring that each express car wash location delivers the "Mint experience" and focuses on building our membership base through exceptional customer service. - The Assistant Manager is responsible for creating a positive and inclusive work environment that aligns with our corporate values and fosters employee satisfaction. - To execute our Mission of providing our customers with a superior car wash experience delivering epic shine while saving time and feeling mint **Level Scope**: Oversees all aspects of local car wash operations from the moment a customer enters the lot until exit. The Assistant Manager is responsible for developing and supporting a team of associates in the delivery of our Mission - ensuring customers receive customer service and an excellent car wash that leaves them “Feeling Mint.” You’re responsible for the development and support of our site employees, ensuring that the follow standard operating procedures and are always working safely. You’ll be accountable for customer satisfaction and ensuring any complaints are logged and responded to in an appropriate amount of time. You’ll also take the initiative in ensuring that the site is following all maintenance and repair programs and will become knowledgeable in the wash systems. **KEY RESPONSIBILITIES** - You’ll develop employees that have the attributes Mint has determined we require to be successful and support them through coaching and hands-on training. - You’ll be a mentor and coach to Supervisors on how to motivate the employees and ensure that our people are performing their job duties. - You’ll lead by example during peak customer hours, support and facilitate sales, load in the tunnel and engage customers for feedback. - You’ll be accountable to ensure employees comply with employment policies, corporate values, SOP and government legislations. - You’ll build and nurture a high-performing team by creating a fun work environment, living the company values and motivating employees to progress through the competency-based training program - You’ll assist in monitoring quality and actively participate in the maintenance and repair of the facility as required. - You’ll ensure that customer complaints and incidents are handled in a professional manner and closed out within the required timeframe. - You’ll manage the incident investigation process to ensure that all vehicle incidents are handled in a timely, professional manner and the actions are in line with Company policy. - You’ll be a safety champion at the location, bringing forward and implementing ideas for improving the safety management system and safety culture. - You’ll participate in safety meetings, support health and safety committee members, and review and provide suggestions on hazard ID reports. Pay: $19.00-$22.00 per hour Additional pay: - Bonus pay - Commission pay **Benefits**: - Dental care - Vision care Flexible language requirement: - French not required Schedule: - 8 hour shift - Day shift - Monday to Friday - Weekends as needed **Experience**: - Retail management: 2 years (preferred) - Sales: 2 years (preferred) Work Location: In person