Strategy Consultant

Massive Insights (MI), a leading provider of data, analytics, and AI solutions, is seeking a highly motivated and dynamic individual to join our team as a Principal Consultant. With over a decade of experience, we have developed a proven multidisciplinary approach that combines business context, analytical depth, and engineering excellence to deliver an unfair advantage to our clients.

**Responsibilities**:

- Consult and collaborate with clients to deeply understand their business objectives and key challenges, particularly as it relates to their data infrastructure, analytics, and decision support requirements.
- Effectively communicate client pain points and requirements to internal stakeholders, facilitating account onboarding and enabling meaningful solution exploration by SMEs.
- Ensure successful and seamless new client onboarding and oversee project deliverables to ensure they meet or exceed client expectations.
- Build and maintain strong relationships with clients to ensure high satisfaction, create influence, and drive long-term business.
- Engineer opportunities to continuously engage meaningfully with clients in an advisory capacity, uncovering new opportunities to add value, offer potential solutions, and partner more deeply.
- Lead strategy and planning with a view to driving incremental client value and growth.
- Conduct deep research and stay up-to-date with client's industry trends and best practices. Communicate key insights to improve client interactions and outcomes.
- Provide continuous feedback to internal teams on how our offerings can be evolved to better meet the needs of our clients.
- Bring best practices to the client services function; Set the benchmark for what good looks like. Direct, mentor and coach other members of the team to achieve and exceed strategic goals.

**Requirements**:

- Bachelor's degree or higher in a relevant field such as Business, Computer Science, or Engineering.
- Minimum of 10 years of experience in progressively senior consulting and/or client services roles.
- Demonstrated ability to grow and expand client relationships to generate incremental and sustained revenue.
- Exceptional at relationship management and customer service, with a knack for understanding client needs and fostering loyalty.
- Understands data analytics to communicate client needs with technical teams effectively. Proficient in translating client requirements into solution designs.
- Significant experience in data and analytics solution-selling within professional services environments, particularly with large or boutique consulting firms.
- Experience in overseeing data & analytics projects to ensure deliverables meet client expectations. Exposure to cloud data platforms/technologies such as GCP, Azure, AWS, Snowflake, and Databricks. Certifications are an asset.
- Working knowledge of data analysis tools and techniques, including familiarity with data analytics and visualization tools such as Tableau and Power BI. Certifications are an asset.
- Excellent communication, presentation and persuasion skills, particularly when interacting with executive and C-suite level stakeholders.
- Vertical experience in one or all of Retail, CPG and Financial Services is required. Client-side experience is a plus.
- Ability to adeptly navigate challenging situations and 'unblock' opportunities to achieve desired outcomes.
- Strong attention to detail and ability to manage multiple competing clients and projects simultaneously.

About you:

- High service-orientation. You are utterly reliable. Your clients have full confidence in your ability to drive a team to outcomes.
- Strong intuition. You listen carefully and are adept at reading between the lines. You know when, where and how to escalate to mitigate a potential issue before it becomes a problem.
- Impact-focused. You understand what really matters and how to prioritize the team's collective effort to maximize client value.

**Benefits**
- Competitive salary with performance-based incentives
- Employer contribution to Group RRSP (no matching required = free money)
- Comprehensive benefits program
- Generous paid time off
- Work from home and flexible hours