Sales Team Lead

We are kite, and we think a sales agency should aim higher.

The best sales results are delivered by people having real conversations, and the best ones begin with understanding people and appreciating them. After all, people like being treated fairly, openly and honestly. That's how we fly.

Our Mission: We live to create new customers for our customers.

Over the last 30 years, we've been asked what our secret is. The answer is simple: people. We love people, and when you walk into the kite offices, it's the first thing you notice. We love the people we're fortunate enough to call our clients. We love the people we go out and meet every day. And we love the family of colleagues we get to work with.

So now you know our secret. Surround yourself with great people and there's no limit to how high you can fly.

KEY RESPONSIBILITIES:

- Complete all required training within specified timelines to ensure product knowledge is up-to-date and relevant for the
customer. Be punctual. Arrive for your shift no later than 15 minutes prior to your scheduled start time to ensure that you have time
to set-up, change and be ready on time.
- Follow on-site protocol for checking in, reporting, set-up and take down.
- Achieve all goals and objectives as outlined by your supervisor including sales, revenue and client experience
- Actively reach out to customers within their location and drive traffic to the brand/product - must be comfortable
intercepting consumer traffic within the location.
- Continue to build the growth of the brand by communicating the information set out in the SDI Training Manual or
received through SDI during course of program.
- Direct any challenges or concerns to the Program Supervisor. Work well with and have respect for your Supervisor, other team members, and consumers.
- Follow policies around operations, accessibility, theft and fraud, health and safety, etc. outlined within the policies &
procedures manual.
- Follow operational guidelines to ensure location is meeting all compliance standards.
- Train, coach and mentor direct reports as directed by the Program Supervisor. Motivate direct reports to achieve targets set forth by Program Supervisor.
- Establish individual and team goals set forth by Program Supervisor.
- Ensure timely, reliable, and effective communication with the Program Supervisor with regards to on-site and
Program updates
- Inventory tracking - As directed by Program Supervisor, which may include but not limited to: track inventory at
the beginning and end of shifts, flag items for replenishment, and replenish low inventory items while on-site.
- Inventory transportation - Ensure that inventory is transported to appropriate storage area after shifts,
transported on-site at the beginning of every shift.
- Assign breaks for direct reports as required by the schedule.
- Assign schedules for direct reports if directed by the Program Supervisor.

QUALIFICATIONS:

- Proven clear understanding of sales, customer service, and/or promotions fundamentals.
- 1-2 years of Team Lead and/or management experience, preferably within the retail and/or marketing industry and previous sales experience in a commission environment an asset.
- Previous credit card sales experience preferred but not mandatory.
- Must have reliable transportation and have a valid G Class Driver's License.
- Professional, fun, energetic and have great communication skills - verbal and written.
- A positive and enthusiastic attitude with a willingness to learn.
- Organized and quick thinking with the ability to problem solve.
- The ability to demonstrate leadership to a team and motivate team members while leading by example
- The ability to absorb, understand and communicate brand and product information effectively to consumers.
- Ability to stand for extended periods of time.
- Motivated to provide exceptional leadership and customer service and work in a dynamic and fast paced
environment.
- Willing to learn and interested in continuous training and development.
- Open, available, and flexible to work a variety of shifts/hours (evenings and weekends based on business
needs).
- Be willing to work at various retail locations if required.
- Must be comfortable working independently, in a team environment and in both and indoor and outdoor environment.
- Pass a criminal record check as a requirement of employment.
- Pass a driver's abstract check as a requirement of employment.

**Who We Are**

kite is headquartered in Toronto with a presence across Canada, the United States, and the Middle East. Our team is dedicated to helping our clients gain new customers as well as build further loyalty among their client base.

Our success starts with our people, and we have built a culture that puts people first. We have a flat structure that allows you to work closely with management, as well as a rich training program to help you with your personal development. There are numerous opportunities to advance your career and take