Retail Brand Associate

1 week ago

Nanaimo, Canada Old Navy Full time

ABOUT THE ROLE

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe
the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using
an omni-channel approach.

CRITICAL COMPETENCIES
Drives Results Customer Impact Trust & Honesty Resourcefulness

ORGANIZATIONAL LEADERSHIP
- Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
- Perform a variety of cross functional tasks as assigned by management.
- Maintain a clean and safe environment to prevent loss and minimize risk.
- Demonstrate values and behaviors consistent with our culture.
- Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct,

Employee Policy Guide and Employee Appearance Guidelines.

WHAT YOU’LL DO WHO YOU ARE
- Consistently treat all customers and employees

with respect and contribute to a positive workenvironment.
- Promote loyalty by educating customers about

our loyalty programs.
- Seek out and engage with customers to drive

sales and service using suggestive selling.
- Enhance customer experience using all omnichannel offerings.
- Be accountable to personal goals which

contribute to overall store goals and results.
- Support sales floor, fitting room, cash wrap,

back of house, as required.
- Maintain a neat, clean and organized work

center.
- Handle all customer interactions and potential

issues/returns courteously and professionally.
- Execute operational processes effectively and

efficiently.
- A good communicator with the ability to

effectively interact with customers and yourteam to meet goals.
- A customer-focused service provider both on

and off the sales floor to help deliver an exceptional experience for our customers.
- Passionate about retail and thrive in a fast paced environment.
- A problem solver with a focus on continuous

improvement, who is always learning, open to feedback and takes action as required.
- Agreeable to work a flexible schedule to meet

the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around sales floor, stockroom

and office and lift up to 30 lbs.

**Job Types**: Part-time, Permanent

Pay: From $15.65 per hour

Day range:

- Daytime / early morning availability

Shift:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Work setting:

- Apparel store

**Job Types**: Full-time, Part-time

Pay: From $15.65 per hour

**Benefits**:

- Paid time off

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Morning shift

Ability to commute/relocate:

- Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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