Retail Brand Associate
1 week ago
ABOUT THE ROLE
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe
the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using
an omni-channel approach.
CRITICAL COMPETENCIES
Drives Results Customer Impact Trust & Honesty Resourcefulness
ORGANIZATIONAL LEADERSHIP
- Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
- Perform a variety of cross functional tasks as assigned by management.
- Maintain a clean and safe environment to prevent loss and minimize risk.
- Demonstrate values and behaviors consistent with our culture.
- Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct,
Employee Policy Guide and Employee Appearance Guidelines.
WHAT YOU’LL DO WHO YOU ARE
- Consistently treat all customers and employees
with respect and contribute to a positive workenvironment.
- Promote loyalty by educating customers about
our loyalty programs.
- Seek out and engage with customers to drive
sales and service using suggestive selling.
- Enhance customer experience using all omnichannel offerings.
- Be accountable to personal goals which
contribute to overall store goals and results.
- Support sales floor, fitting room, cash wrap,
back of house, as required.
- Maintain a neat, clean and organized work
center.
- Handle all customer interactions and potential
issues/returns courteously and professionally.
- Execute operational processes effectively and
efficiently.
- A good communicator with the ability to
effectively interact with customers and yourteam to meet goals.
- A customer-focused service provider both on
and off the sales floor to help deliver an exceptional experience for our customers.
- Passionate about retail and thrive in a fast paced environment.
- A problem solver with a focus on continuous
improvement, who is always learning, open to feedback and takes action as required.
- Agreeable to work a flexible schedule to meet
the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around sales floor, stockroom
and office and lift up to 30 lbs.
**Job Types**: Part-time, Permanent
Pay: From $15.65 per hour
Day range:
- Daytime / early morning availability
Shift:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
Work setting:
- Apparel store
**Job Types**: Full-time, Part-time
Pay: From $15.65 per hour
**Benefits**:
- Paid time off
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Morning shift
Ability to commute/relocate:
- Nanaimo, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (required)
Work Location: In person
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