Customer Service Sales Coordinator-4 Days with 5

11 hours ago

Pickering, Canada Prenco Progress and Engineering Full time

The Customer Service and Sales Coordinator works with the sales representatives. Primary functions include supporting sales representatives, coordinating sales activities, and maintaining excellent customer relationships. Additionally, ensuring order satisfaction, managing EDI Transactions, updating, and developing online sales accounts, coordinating with other departments, handling administrative duties, and promoting customer satisfaction. New customer acquisitions come with incentive-based commission in the first year.

PRIMARY FUNCTIONS
- Provide customers service to existing and potential new customers
Responsible for customer satisfaction and service excellence
- Process sales orders using ERP system, verifying pricing, discounts, and product numbers
- Collaborate and coordinate with sales representatives, shipping, production, engineering and receiving departments to ensure the highest quality of service
- Monitor order progress with shipping and production teams, updating the customers as needed
- Process warranty, return requests, and issue customers credits
- Investigate and resolve customer queries, concerns, or complaints efficiently in collaboration with cross functional teams
- Comply with ISO requirements and internal policies
- Be curious by actively exploring and implementing new solutions and methodologies to improve the quality and time to market of our products
- Maintain and promote online sales platforms including Amazon and Shopify
- Manage EDI Transactions for both incoming and outgoing orders
- Troubleshoot customers discrepancies and billing invoice discrepancies
- Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Execute sales figures, prepare reports, and provide financial information to the finance department.
- Generate and develop worksheets and bulletins for both internal and external use.
- Issue monthly sales commission tables and customer sales tables
- Review inventory levels and forecasting for satellite warehouses to ensure customers needs are met
- Update parts catalogue with new items and status as items are added to our system.
- Initiate promotions, sales metrics, brand awareness activities

Remote/Hybrid schedule after training is complete
- Other duties as assigned

**QUALIFICATIONS**

Post-secondary education preferably in Supply Chain Management

Microsoft Office Suite, proficient Excel skills

One
- or two-years customer service experience

Impeccable communication skills

Inside sales experience required

Self-starter with independent work ethic

Professional, Assertive, and Adaptable.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Inside Sales: 2 years (required)
- Manufacturing Sales: 1 year (required)

Work Location: One location

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