Team Performance Leader

**Job Description**:
We are looking for an acting
**Team Performance Leader**

The acting Team Performance Leader will be reporting to an Associate Manager in our Montreal Benefits Payment Office. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By motivating and encouraging staff through positive communication and feedback, the team will exemplify the company’s Purpose, Vision and Values.

Our current work environment supports a
**_Hybrid-Firm_**
**work arrangement** that includes some rotational in-office & work-from-home capability.

**What you will do**
- Working shift hours between 8 am to 8 pm EST
- Make a difference for your team, your peers or partners you work with by: foster a psychologically safe work environment, empower your people, create and act on employee engagement plans.
- Provide resources and support to staff including managing staff performance and development.
- Represent GLH Operations and participate in strategic/operational project(s).
- Share accountability for office results and support change management & strategic planning
- Complete monthly and quarterly tasks requiring review of public folders, shared drive files and report creation.
- Work closely with the Training and Process teams to ensure training needs are met and process updates are completed.
- Assist with problem resolution on service issues and managing workflow.

**What you will bring**
- Ability to mobilize and work in a team
- Demonstrate strong ability to recruit, develop, coach and motivate a team
- Great experience in a customer service environment - knowledge of Medical and Dental products - an asset
- Demonstrates a passion and vision towards a highly effective and engaged employee culture
- Ability to adapt to change and lead others through change
- Superior communication skills both written and verbal
- Bilingualism in French and English required

**_
Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this will involve fingerprinting and a credit check and will require your consent to fully participate in the process._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**

LI-Hybrid