Bilingual Customer Service Representative

2 weeks ago

Markham, Canada Pacific Smoke Full time

**Responsibilities**:
Pacific Smoke International is Canada’s leading distributor of electronic vaporizers and manufacturer of award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham (Or Montreal) and we are seeking a passionate Bilingual Customer Service Representative to join our Customer Service team. Take part in joining an exciting career in a booming industry

Position Overview

The Bilingual Customer Service Representative is responsible for providing product and service information and resolving immediate product and service problems. Process orders in a timely matter to keep up with customer’s demands.
- Provide exceptional inbound/outbound bilingual customer service to callers in a professional, efficient and courteous manner
- Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner
- Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
- Processes purchase/issue invoice orders into the company ERP system
- Keep records of customer interactions, and make adjustments to customers’ account; build sustainable relationships of trust through open and interactive communication
- Collaborate with various departments to ensure customer satisfaction and maximize productivity
- Other works assigned by Manager

Shift:

- Monday - Friday (9:30 am - 5:30 pm)- Your typical working schedule will be 40 hours per week

**Requirements**:

- 1-2 years of work experience in a customer-oriented role
- Bilingualism (English and French) is a requirement.
- Education: Post-secondary education is an asset
- Experience using an ERP System is an asset
- Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone
- Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
- Thrive in a fast-paced startup environment. Naturally curious; you love learning and improving yourself
- Proactive problem solving and situational analysis
- Extremely punctual, reliable, and organized
- Ability to multi-task, prioritize, and manage time effectively

The Rewards:

- Ongoing learning and development opportunities
- Competitive total compensation package
- Group Benefits Program
- Awards for top performers and employee tenure

Work remotely:

- Temporarily due to COVID-19

Benefits

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