Product Manager

Company Name:
Information Services Corporation

Information Services Corporation (ISC) is hiring two (2) Product Managers, on a full-time, permanent basis.
- About us:
- ISC (TSX:ISV) is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.What you'll do:
The Product Manager is responsible for all aspects of product line development (new enhancements, growth, revenue and cost management targets, business policy development, market opportunity assessment, customer requirements, alignment with corporate strategy and corporate capabilities). Additionally, they are responsible for all aspects of product management for all products within the portfolios (revenue, profit margins, customer satisfaction, operational support, policy compliance) and covering all aspects of product, price, promotion and distribution. They will manage and lead projects independently which directly impact the product with their specified portfolio. Work is primarily autonomous and requires gaining support and commitment from impacted business units to successfully manage the product portfolio(s).

Major activities include:
Product Portfolio Development
- Evaluates opportunities for new services
- Completes analysis by acquiring external and internal information from specialists
- Develops and assists in gaining support for policy-impacting strategies and initiatives involving government regulatory organizations and other agencies.
- Determines appropriate business models (new pricing models, develops and negotiates service agreements with service providers, develops customer agreements).
- Identifies, evaluates and oversees the implementation of new portfolio products and services.
- Evaluates and assures alignment with corporate goals and objectives
- Accountable for all aspects of product launches.

Product Portfolio Management
- Develops and implements comprehensive product plans.
- Participates in research and development of recommendation for amendments to policies, procedures and programs, regulations and legislation.
- Identifies and integrates emerging customer needs
- Participates in communication and maintaining a strong relationship with OPRA.
- Responsible to ensure that product services meet critical non-negotiable service delivery expectations
- Responsible to manage the financial performance of an individual product (forecasting and realizing revenue targets, understanding cost and margins, managing controllable variables - direct costs, sales, fees, business models, and service levels).
- Ensures efficient and responsive operational problem solving related to all aspects of delivery of the product including establishing, enhancing and communicating processes, product support, ensuring compliance with business policies and making recommendations where no policy exists.
- Defines key messages, product positioning and communication goals for sales force and customer communications.
- Creates and/or approves all product-related communication and support material (e.g. Web content, marketing collateral, etc).
- Establishes and monitors compliance with corporate and product line pricing strategies.
- Ensures corporation is properly protected with customer agreements

Position Requirements:
Product Management Knowledge
- Ability to work well with internal teams, including developers, architects, quality assurance, and operations. Ensures requirements are fully understood and that implementation plans match expectations.
- Experience with backend services, and APIs
- Drives technical solutions for large features/technically complex features independently.
- Creates data flows and functional and technical specifications as needed
- Helps resolve technical issues and coordinates solutions across multiple business and technical teams
- Drives optimization and process improvements between product, design, and development teams
- Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions.
- Strategic, conceptual, process and opportunity level thinking to be able to articulate/validate market problems and opportunities and to implement process, price and/or policy improvements.
- Understanding of the competitive landscape for the Product, including best practices, jurisdictional intelligence, pricing, trends, etc.
- Serve as lead Marketer by leveraging a keen understanding of customer behavior, the marketing mix and marketing research techniques to conduct individual activities as well as assess the work of other individuals.
- Leverage knowledge of finance and accounting principles to assess financial viability of products and services using market forecasting, financial modeling, product line costing