Indigenous Support Navigator

**Requisition ID**: 391088

**Position Number**: 20079007, 20079008

**City**: Winnipeg

**Employer**: Winnipeg Regional Health Authority

**Site**:WRHA Corporate - Seven Oaks General Hospital - 2300 McPhillips Street

**Department / Unit**: Indigenous Health Services

**Job Stream**: Non-Clinical

**Union**: Non Union

**Anticipated Start Date**: 12/01/2025

**FTE**: 1.00

**Anticipated Shift**: Days

**Work Arrangement**: In Person

**Daily Hours Worked**: 7.75

**Annual Base Hours**: 2,015

Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

**Position Overview**:
Under the direction of the supervisor/manager and in conjunction with WRHA Indigenous Health, the Indigenous Support Navigator is responsible for:
Acting as a culturally safe resource for Indigenous patients and their families entering Winnipeg Regional Health facilities for health care (including emergency care). The incumbent will receive enquiries from patients and direct them to appropriate internal and/or external programs or resources. They will deliver excellent customer service and provide resource information for enquiries as received.

The Indigenous Support Navigator will keep up to date on new and existing community-based programs/supports for Indigenous people and make recommendations for relevant services and programs. They will also liaise with external agencies (health/social/governmental) to find out more about programs/supports provided and the requirements to qualify for services.

The incumbent is responsible for tracking the number of Indigenous patients/clients assisted, entering information into a reporting database, and closing the record when the patient leaves the care of the WRHA.

**Experience**:

- Related experience in a health care setting is preferred.
- Healthcare system navigation experience is preferred.
- Customer service or social services experience is an asset.
- Knowledge of federal, provincial, municipal and Indigenous resources accessible in community is an asset.

**Education (Degree/Diploma/Certificate)**:

- Post-secondary education in a related field is required.
- A suitable combination of relevant education and experience may be considered.

**Certification/Licensure/Registration**:
Class 5 Driver’s License preferred (varies by facility/assignment).

**Qualifications and Skills**:

- General knowledge of medical terminology is preferred.
- Knowledge and understanding of Indigenous culture, health issues impacting Indigenous communities, the social determinants of health, and the impact of intergenerational trauma, is required.
- Effective interpersonal communication skills with the ability to work in partnership with healthcare professionals, all levels of staff, patients and families, required.
- Ability to independently prioritize workload and stay organized is required.
- Demonstrated good judgement and problem-solving skills are required.
- Ability to maintain a high level of confidentiality is required.

**Physical Requirements**:

- Class 5 Driver’s License preferred (varies by facility/assignment). Access to a vehicle preferred (varies by facility/assignment).Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.