Sales Support Specialist

"This position qualifies for variable remote work-from-home option" FedEx Trade Networks, Mississauga office, has an immediate PERMANENT FULL-TIME opportunity for "Sales Support Specialist". This position will support global transportation and brokerage sales efforts by working with regional field, world-wide account managers (WWAM), and international sales executives within all FedEx sales organizations to reduce corrupted sales time. Proactively support customers' needs and provide a resource for problem resolution when necessary. Additionally, it would act as a liaison between sales and all other departments within FedEx Trade Networks to contribute to customer retention and new sales. ESSENTIAL DUTIES/RESPONSIBILITIES: - REVENUE ATTAINMENT SUPPORT; ACTIVITIES WILL HELP TO GENERATE NEW REVENUE - PROVIDES SUPPORT FOR ACCOUNTS WHICH ARE LARGER REVENUE PRODUCERS - PREPARE TRANSPORTATION QUOTES FOR NEW BUSINESS OPPORTUNITIES FOR FEDEX SERVICES AND FEDEX TRADE NETWORKS IN SUPPORT OF DEVELOPING NEW BUSINESS. - RETENTION OF TOP CUSTOMERS BY PROVIDING A LINK TO ALL DEPARTMENTS IN THE REGION, STATION AND GLOBALLY. - MANAGE THE ON-BOARDING OF NEW CUSTOMERS AND BUSINESS THROUGH THE STANDARD OPERATING PRACTICES PROCESS AND DIRECT INVOLVMENT WITH THE OPERATIONS MANAGEMENT TEAM. - COLLABORATE WITH SALES AND OPERATIONS BOTH DOMESTIC AND OFFSHORE, REGIONAL SERVICE PROVIDERS TO EVALUATE OPPORTUNITIES AND ASSIST IN DEVELOPING A SOLUTION BOTH INTERNAL AND EXTERNAL. - DEVELOP AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH INTERNAL AND EXTERNAL CUSTOMERS. - SOLICIT FEEDBACK FROM CUSTOMERS AND SEARCH FOR WAYS TO INCREASE CUSTOMER SATISFACTION. - ASSUME RESPONSIBILITY FOR CREATING REALISTIC CUSTOMER EXPECTATIONS AND TIMELINES, AS WELL AS ENSURE PROBLEMS ARE RESOLVED OR ELEVATED APPROPRIATELY. - NEW BUSINESS DEVELOPMENT AND ACCOUNT SETUP ON BEHALF OF THE CUSTOMERS, FEDEX TRADE NETWORKS AND FEDEX SERVICES TO FULFILL COMPLIANCE REQUIREMENTS AND GUIDELINES AS DEVELOP THROUGHT THE STANDARIZATION PROCESS. - SPOT QUOTES, RFQ, RFP. ENGAGE APPROPRIATE OPERATIONS TEAMS OR CPD TO PROVIDE COMPETITIVE PRICING, WITH THE GOAL OF INCREASING FEDEX TRADE NETWORKS CUSTOMER BASE - DEVELOP EFFECTIVE WORKING RELATIONSHIPS WITH CROSS-FUNCTIONAL TEAMS, SALES, GATEWAY, PRODUCT, OPERATIONS, AND OVERSEAS OFFICES AND AGENTS. - MAINTAIN EXTENSIVE, DETAILED REPORTING TO ALLOW ANALYSIS OF BUSINESS CLOSE RATES, PRICING COMPETITIVENESS, QUOTE TURNAROUND TIMES AND MARKET FEEDBACK - ASSIST WITH IMPLEMENTATION OF NEW ACCOUNTS. - SSS WILL BE PART OF BUILDING AN EXERIANCED BENCH FOR ADVANCEMENT TO ASSOCIATE ACCOUNT EXECUTIVES Knowledge, Skills & Abilities Required; College, 1-2 Years of previous sales or customer service experience. 3-5 Years of experience with international trade services preferred, with an emphasis on freight forwarding, air & ocean transportation, customs brokerage and general movement of international cargo. Very good listening skills in order to identify customer needs. Good communication and presentation skills to offer solutions to customer needs and resolve or appropriately elevate problems. Requires an individual who is self-motivated and works well with mínimal supervision to provide strong sales support, maintain detailed reporting, and assist in process improvement analysis. Well established organizational and time management skills are necessary to reduce corrupted selling time. Strong self-confidence is necessary to develop relationships in a highly competitive and price sensitive environment. Ability to multi-task. Hours of work: Monday to Friday - Dayshift , Permanent **Job Types**: Full-time, Permanent **Salary**: $43,338.00-$54,172.00 per year **Benefits**: - Dental care - Paid time off - Vision care Schedule: - Day shift - Monday to Friday **Experience**: - Sales or Customer Service: 2 years (preferred) - freight forwarding, air & ocean transportation: 3 years (preferred)