Manager, Group Sales

2 days ago

Calgary, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Manager, Group Sales

The Group Sales Manager leads a sales manager team that drives the customer and employee experience and achieves all sales and profit targets.

Specific responsibilities include (but are not limited to) the following:

- Lead, motivate, and retain a team of high performing employees
- Continuously recruit, select, hire and on-board the best talent.
- Ensure the on-boarding of new Sales Consultants is consistent; certify all Sales Consultants in role
- Communicate performance goals (sales, customer, people, and event goals) to Sales Managers and provide coaching to behaviors that help achieve those goals.
- Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees.
- Manage expense and payroll budgets to plan for areas of responsibility; review store profit and loss statements.
- Develop a clear talent and succession plan for the store ensuring the retention of key talent.
- Assist the GM with the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
- Communicate assortment requests and merchandising information to Group Business Manager
- Assist the Sales Manager with the selection, on-boarding, and coaching of the Sales teams
- Prepare and analyze weekly, monthly and YTD store merchandising, inventory, and scheduling performance
- Serve as manager-in-charge of the store and assume General Manager duties as requested.
- Implement customer relationship management strategies including customer events, luncheons, correspondence, and outreach programs.
- Review and action Customer and Employee Voice scores
- 4-6 years experience in a similar capacity; of which 2-3 years in a supervisory capacity with accountability for managing managers
- Proven track record of exceeding sales and profit targets; driver of results through people
- Strong interpersonal skills; proven ability to effectively manage relationships internally and externally including confrontations, coaching and team building
- Early adopter / change initiator
- Entrepreneurial spirit

The measures of success:

- Leadership behaviours
- Team sales results to plan for areas of responsibility
- Overall Customer Voice results versus goal
- Individual objectives linked to achieving sales plan

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