Field Service Technician

Field Service Technician
- **Location**: Whitby, ON, Canada

EAM-Mosca Canada Ltd, based out of Whitby, ON is the world’s leading strapping system provider and sets standards for Performance, Reliability and Innovative Technology. EAM Mosca currently has openings for experienced Field Service Technicians to help expand our technical service force throughout the greater Toronto area in order to bring world class service and quality to our customers.

**Duties and Responsibilities**:

- Perform Field Service repairs and Installations of strapping equipment
- Perform Preventative Maintenance on equipment as scheduled
- Provide customer training on proper use of equipment and its maintenance.
- Work closely with our customers to resolve machine performance issues and determine required services or repairs.
- Accurately evaluate problems, develop action plan to make repairs both mechanical and electrical. Prepare to have all necessary parts and tools available to perform the task at hand
- Work closely with Mosca Engineering reporting specific machine issues that might require changes
- Ability to connect to and change PLC settings provided by engineering for Allen Bradley Control Logics and Siemens.
- Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components
- Maintaining control of your vehicle parts inventory, supplies and tools
- Complete service call documentation using wireless devices. Perform exit meeting with customer staff on the work performed
- Commute in company vehicle and at times long distances.

**Team, Training and Support**:

- In-house training with continuous on the job field training with senior field staff
- Company car
- Corporate expense account / credit card
- Company laptop and cell phone
- All required Personal Safety Equipment
- Company logoed clothing
- All supporting parts inventory needed for equipment maintenance
- Company supplied tools

**Skill Requirements**:

- A strong working knowledge in the mechanical and electrical field
- Knowledge of PLC programming, hydraulic and pneumatic technology
- Solid written and verbal communication skills
- Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers and calipers
- Ability to establish effective rapport with all levels of employees and customers
- Ability to take initiative and work independently
- Competent customer services skills, with the ability to analyze the _root cause_ and find permanent solutions to issues
- Ability to engage in extensive customer interaction
- Solid computer skills (MS Office Applications and Windows-based programs)
- Corrugated industry experience is a plus

**Experience and education**:

- Minimum 3 years of field or plant equipment maintenance experience
- High school diploma; Associates Degree a plus but not required
- A valid driver's license
- Solid Mechanical / Electrical background
- PLC experience preferred

**Excellent Pay and Benefits package**
- Medical, Dental and Vision benefits
- Life and STD Benefits
- Retirement Savings program
- Paid vacation and holidays

EAM-Mosca Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Dental care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- Mechanical assembly: 1 year (required)