Atlantic Canada Field Service Technician

MD Packaging is part of the Tessera Group and is a 100% Canadian company with regional offices in Toronto, Montreal, Calgary, Vancouver and PEI. As a truly full-service organization, MD Packaging provides Canadian representation for many of North America and Europe’s premier OEMs. As experts in the packaging field, we work very closely with customers to provide turnkey solutions and high-level integration services during and after installation. With an in-house parts, service department, and factory-trained technicians, we help Canadians get the most out of their packaging lines. We are industry experts when it comes to x-ray, checkweighing, metal detection, induction sealing, case forming, case packing, labeling, tray forming, palletizing and stretch wrapping.

We are seeking a dynamic professional to join our team as our **Atlantic Canada Field Service Technician. **If you are passionate about providing exceptional service and developing your career alongside an established and growing company, this could be right for you.

**About the Role**:
The Atlantic Canada Field Service Technician is responsible for traveling to customer locations to provide service, maintenance and installation support. The Field Service Technician uses their technical skills to troubleshoot issues when they arise to keep the customer’s equipment functioning properly.

**Key Roles and Responsibilities**:

- Provide in-person and remote service and customer support for a wide array of product packaging and inspection equipment including, but not limited to, x-ray, checkweighing and metal detection.
- Manage all on-site installation, repair, maintenance and test tasks.
- Be on call for customer service as needed.
- Diagnose errors or technical problems and determine proper solutions.
- Cooperate with technical team and share information across the organization.
- Build positive relationships with customers.
- Collaborate and communicate with other members of the service team to troubleshoot issues, brainstorm and share information.
- Participate in training sessions on new equipment and technology and also to stay current and up to date on existing equipment that we sell/support.

**Education and Experience**:

- High School Diploma
- 5+ years proven work experience in a similar hands-on service role
- Strong mechanical and electrical background is required
- Electronic control experience is an asset
- Packaging background preferred
- Manufacturing experience is an asset

**Knowledge, Skills and Abilities**:

- Strong customer service skills.
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms.
- Ability to troubleshoot, test, repair and service technical equipment.
- Ability to understand and interpret technical documents such as electrical schematics, line layouts, etc.
- Time-management skills to handle appointments effectively and stay on schedule.
- Ability to adapt to changing work schedules.
- Attention to detail to spot issues and complete accurate reports about the repairs.
- Valid Canadian Driver’s License, reliable vehicle and ability to travel as needed.

**Travel**:
This position covers Atlantic Canada (Nova Scotia, New Brunswick and Prince Edward Island). Overnight travel is required 30-40% of the time. Travel schedules are irregular and based on customer needs.

**Benefits**:

- This is a remote role within Canada
- Extended Health & Dental Benefits
- Group RRSP
- Mileage and gas reimbursement

We appreciate your interest and thank you for applying. Only those selected for interviews will be contacted.
- **Please, no unsolicited resumes or phone inquiries from agencies, thank you.**_

If you required an accommodation during the recruitment process, please let us know.

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- related field service: 5 years (preferred)

Licence/Certification:

- Class G Licence (required)

Willingness to travel:

- 25% (preferred)

Work Location: On the road