North Mississauga Soccer Club

MEMBER SERVICES & OFFICE MANAGER

**Reporting Line**:Managing Director (direct)
**Term**:Permanent, Full-Time
**Location**:Mississauga, ON
**Contract Term**:ASAP
**Compensation**:$46,000 - $50,000 + group benefits + cell phone allowance + growth opp
**Work Conditions**:Weekdays with some evenings, weekends & special events
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**Position Overview**:
The North Mississauga Soccer Club (NMSC) is a National Youth Licensed Club in Canada, dedicated
to the development of well-rounded, successful soccer players at the recreational, competitive, and
high-performance levels.

The NMSC is seeking a highly motivated Member Services Coordinator to support our members and
administrative professional with a strong commitment to member service and the ability to work
independently.

This role will serve members from both brands: North Mississauga Soccer Club and LFC IA
Mississauga.

**Key Responsibilities - Member Services**:
telephone, Facebook/Instagram DM, and Twitter
- Provide mentorship, training, support and supervision to Interns and Summer students
- Direct inquiries to the appropriate staff members
- Regularly update the Club’s websites and social media channels with information about Club
- events and programs- Manage the annual social media calendar
- Process payments and handle all refund requests in accordance with Club policy
- Act as a primary contact for Team Manager support in regards to Team fees and budgets
- Oversee and support the operations of the Churchill Meadows office
- Monitor and enforce member payments, including installment plans and accounts receivable
- Assist with member registration using the Club’s registration systems
- Help set up program registration and team management tools
- Conduct, process, and analyze surveys
- Assist Club staff with setting up and tearing down equipment for major events as needed
- Reconcile monthly credit card statements
- Collaborate with Club management to develop and distribute member newsletters or updates.

**North Mississauga Soccer Club**
12 - 10 Falconer Drive, Mississauga, ON L5N 3L8

**Key Responsibilities - Office Manager**:

- Manage relationships with vendors, service providers, and landlord, ensuring that all items are

invoiced and paid on time
- Manage general upkeep, and book maintenance as required with our two office locations
- HVAC, Phone Service, Internet Service, Cleaning Service, etc.
- Oversee alarm codes, key assignments
- Manage correspondence, complaints and queries from members.
- Perform review and analysis of special projects and keep the management informed
- Oversee daily administrative operations of the club, including managing office supplies,
- maintaining equipment, and ensuring all administrative tasks are completed efficiently.- Coordinate and schedule club meetings, sending out reminders, agendas and meeting notes
- Provide additional administrative support as needed

**Programs Under Management including but not limited to**:

- All NMSC and LFC IA Mississauga programs are supported by this role.

**Qualifications**:

- Pursuing or hold a Bachelor's degree in sports management, business or administration,

recreation, education, or a related field, an asset.
- Strong written and verbal communication skills, with the ability to convey information

effectively to diverse stakeholders
- Ability to work alone and as part of a team
- Strong planning, time management, and organization skills with the ability to prioritize
- effectively- A comprehensive understanding of the Ontario Soccer, OPDL, and League1 is an asset
- First Aid & CPR Certification an asset
- Expertise working in a Soccer Club environment

**Application Process**:
ethnicity.

**North Mississauga Soccer Club**
12 - 10 Falconer Drive, Mississauga, ON L5N 3L8