Receptionist - Ophthalmology

Are you an organized, personable, and detail-oriented professional looking for a fast-paced and rewarding role? Our busy ophthalmology practice is seeking a full-time Receptionist to be the welcoming face of our clinic and a key part of our patient care team. In this permanent position, you’ll thrive in a dynamic environment where multitasking, excellent communication skills, and strong computer proficiency are essential. Comfort with electronic medical records, scheduling software, and general office technology is a must. If you enjoy helping others, managing a variety of administrative tasks, and being part of a collaborative healthcare team, we’d love to hear from you
**Primary Function**: Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.
**Tasks and Duties**:

- Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
- Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
- Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
- Liaison with referring physicians/nurses and office staff in a cordial manner.
- Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
- Ensure all medical services performed by the physician are entered into the system for OHIP and third-party billing.
- Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
- Schedule tests and procedures as necessary.
- Maintain incoming mail, faxes, documents, tasks, meeting schedules.
- Contribute to team effort by sharing in Suite responsibilities such as:

- Preparing laundry or autoclave to go out.
- Ordering internally for office and medical supplies
- Help patients in distress by responding to emergencies.
- Scanning patient records for document retention.
- Any other duties needed to ensure consistent operation of the Clinic.