Junior Account Manager

6 days ago

Aylmer, Canada Motif Labs Full time

**Introduction**

Reporting to the director or product commercialization you are responsible for ensuring the needs of Motif clients are consistently met. You will execute on client SKU’s from conception to commercialization and through replenishment orders. You will be the single point of contact between the brand and Motif, providing excellent customer service throughout the process. As the bridge between client and production staff, you hold a vital role in setting expectations with both the client and production staff.

**Company**

Motif Labs is a licensed cannabis extraction facility located in SW Ontario. Motif operates as a business-to-business enterprise, offering toll processing and contract manufacturing services to Licensed Producers (LP's) and 3rd Party Brands. Motif is experiencing significant growth and we are seeking dynamic and professional individuals to join our team. Motif prides itself on Integrity, Collaboration and Quality, and these core values are at the center of everything we do.

**Position Overview**:

- Serve as the main point of contact between white label brands and Motif. Execute on SKU launches and ongoing SKU maintenance
- Maintain sales forecast and schedule production demands with operations
- Ensure SKU inputs are being ordered in a timely manner, well in advance of production
- Monitor market pricing and adjust as required to ensure competitive market positioning
- Enter new wholesale markets and GROW branded revenue
- Interact with clients on a weekly basis, ensuring their questions are being answered and solutions are presented for any challenges raised.
- Ensure new SKU’s are on schedule for launch and manage priorities both internally and externally.
- Ensure an accurate and timely flow of documentation between Motif and clients including quotes, PO’s, invoices, and AR/AP documentation.
- Ensure an accurate and timely flow of orders between systems and team members through all stages of onboarding and production.
- Monitor all open orders and ensure team members are informed and aware of all ongoing client-related activities and their status. Communicate distillate forecasts to production team and evaluate formulation blending requirements.
- Identify and communicate any potential client issues or concerns well in advance and working with the broader Motif team to ensure these are rectified before escalating.
- Develop service procedures, policies and standards that drive all Motif customer-facing activities, including maintaining workflows and internal ERP systems to ensure the processes are automated and seamless.
- Attend all client-related meetings as required (sales, marketing, production, finance, etc.)
- Other duties as required

**Qualifications**:

- 1-3 years in Consumer Packaged Goods account management or related experience
- Owns and drives progress and process improvements
- Positive attitude with strong communication skills
- Proficiency in Microsoft Suite & Google Suite
- Experience within Cannabis industry is considered an asset
- Strong analytical and problem-solving skills

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