Bilingual Mortgage Specialist, Internal Sales

**Bilingual Mortgage Specialist, Internal Sales**

**Toronto, ON**

This role is a base + commission compensation structure.

Normal hours of operation are from 9:00 am to 5:30 pm, however, you must be able to exercise flexibility with working hours and can be asked to work later hours when necessary. We require flexibility to work any shift within our call centre hours of operation from 8:30 am to 8:00 pm Est should schedule changes occur in the future.

**About the Role**:

- Handle inbound and outbound calls for our existing mortgage customers regarding their mortgage needs and identify retention opportunities
- Identify and respond to leads pertaining to mid-term liquidation
- Contact borrowers who have requested a transfer or payout of their mortgage, and those who have been identified as initiating a potential trigger event associated with a possible payout in the future
- Identify customer needs and requirements while focusing on their priorities to ensure they receive the best advice
- Provide mortgage solutions by employing a thorough knowledge of all CMLS Financial products available
- Use good judgment to appropriately utilize all tools and resources available to retain customers
- Follow up on any outstanding conditions until deal completion
- Determine penalties and other calculations with complete accuracy
- Provide feedback to managers regarding customer comments and market intel/analysis to support decision making
- Effectively manage mid-term liquidation mortgage leads and ensure a high level of client retention
- Maintain thorough and accurate records pertaining to retention efforts
- Achieve or exceed established retention targets
- Provide status updates, follow-up for necessary documentation and reporting
- Complete other mortgage administration duties as required
- Assist with special projects as assigned
- Exercise tact and diplomacy within daily operations; ensure a high level of service excellence at all times

**This role is for you if you have**:

- Bilingual (English & French), written and verbal
- You have completed an undergraduate degree in one of the following concentrations: finance, business administration, real estate or a related field
- You have prior mortgage experience and 2+ years of experience, preferably within a financial services environment
- You have successfully completed the Provincial Mortgage Agent Course or willingness to complete the course immediately upon hire
- You have intermediate experience using Microsoft Office suite products
- You have strong customer service skills that help build relationships resulting in high client satisfaction and retention
- You have excellent communication skills, both written and verbal, and are able to work well independently as well as within a team environment
- You have strong mathematical skills
- You demonstrate professionalism, good judgement and integrity in daily operations

**Benefits and Perks**

Some of the benefits we offer at CMLS are:

- Health and Wellness Spending Accounts
- Health, Drug, Vision, and Dental benefits
- Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
- RRSP Matching Program
- Maternity / Parental Leave Top Up Program
- Discounted gym memberships
- Travel assistance and EAP
- Business Casual dress code
- Company social events + sport teams
- Hybrid work arrangements and telecommuting opportunities
- And more

**Meet your team**

Reporting to the Manager - Internal Sales, Residential Mortgages, you will have the support of an energetic team of Residential Mortgage Internal Sales Specialists:

- “Our Mortgage Specialist Internal Sales team is about more than just keeping clients. To have a direct influence on not only ensuring we maintain our book of business, but also in assisting our clients meet their financial goals and purchasing a home for themselves and their families is deeply rewarding.”_
- “This is a close, energetic team that thrives on helping customers make the right mortgage decisions for them. This blend of service, sales and underwriting makes it an engaging and exciting place to work.”_

**Who are we?**
Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important services. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

**You will love working here**
Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is suppo