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Reporting & Compliance Analyst

3 hours ago

Montréal, Canada Nuovo Photography Full time

**About Nuovo Artistic Photography**:
Nuovo Artistic Photography is the premier destination for all things self-love. As a by-women company and the largest artistic photography company in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. We are rapidly growing and are seeking a highly motivated individual to join our team, contribute to our success, and grow with us.

**The Opportunity**:
Nuovo Artistic Photography is looking for a Reporting & Compliance Analyst who is passionate about ensuring the highest standards of client experience and operational integrity. This crucial role involves meticulously investigating incidents, identifying root causes, and contributing to solutions that enhance our processes and maintain compliance across all studio operations. You will be at the forefront of understanding guest experiences, transforming insights into actionable reports, and helping to shape our training initiatives.

This position demands an exceptional investigative mindset, strong analytical capabilities, and a proactive approach to problem-solving. If you thrive in a dynamic environment, possess a keen eye for detail, and are ready to make a significant impact on our operational excellence and client satisfaction, this is the perfect opportunity to advance your career within a company dedicated to empowering individuals.

**What You'll Be Doing**:
As a Reporting & Compliance Analyst, your core responsibilities will include:
**Incident Investigation & Analysis**:

- Performing in-depth analyses of guest studio visits based on incoming inquiries about alleged incidents (from Client Care, Studios, etc.). This includes a thorough review of studio recordings, as well as all internal and external communication featuring the guest.
- Compiling comprehensive incident reports based on investigation results, meticulously recording all observed patterns and tendencies.

**Solution Development & Contribution**:

- Finding and presenting effective solutions for both recurring operational issues and unique incidents to relevant stakeholders.
- Contributing to the development of training materials for studios and other departments, based on insights gained from incident analysis and compliance findings, and schedule virtual training.

**Requirements**:
**Who You Are**:
You are a highly analytical, detail-oriented, and investigative individual with a strong commitment to fairness and continuous improvement. You are adept at uncovering facts, identifying underlying issues, and eager to contribute to a company's operational excellence and reputation.

**Required Skills and Qualifications**:

- 1-2 years of experience in compliance, investigations, customer experience analysis, or a similar analytical role.
- A 2-year degree from an accredited university in Business Administration, Communications, or a related field, OR equivalent practical experience.
- Exceptional attention to detail and strong analytical and investigative skills.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly, concisely, and impartially in reports and presentations.
- Proficiency with Google Sheets and a demonstrated ability to confidently navigate various software platforms for reviewing recordings and communications.
- Strong organizational and planning skills, with the ability to prioritize tasks, manage multiple investigations, and meet deadlines effectively.
- Ability to work both independently and collaboratively within cross-functional teams.
- Perfectly fluent in English. Fluency in French and/or Spanish is considered a notable asset.

**Preferred Skills and Qualifications**:

- Previous experience in a role requiring detailed incident investigation or case management.
- Familiarity with CRM systems and communication platforms.
- Experience with data collection and analysis methods to identify trends and inform decision-making.
- A proven track record of identifying issues and contributing to process improvements or training initiatives.

**Benefits**

**Why Join Us**:
At Nuovo Artistic Photography, we believe in empowering our employees as much as we empower our clients. You'll find a dynamic and supportive work environment where your contributions are valued, and your growth is prioritized.
- Competitive salary: $55,000 - $65,000 annually.
- Comprehensive Group Benefits Package
- Accrued Paid Time Off
- Opportunities for internal growth and career progression.
- A dynamic and supportive work environment.
- The chance to be part of a company dedicated to empowering individuals and fostering self-love.

Nuovo Artistic Photography is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We celebrate the unique backgrounds, talents, and experiences of our team members.

ZR #QAHQ