Ecommerce Customer Service Associate

5 days ago


East York, Canada Merchant of Tennis Full time

Our retail warehouse requires an experienced eCommerce Customer Service Associate to assist in the day-to-day operations of our eCommerce channel. The main responsibilities of this position include processing online orders from start to finish, communicating with customers, coordinating with warehouse management, keeping detailed records while delivering all tasks accurately and professionally.

Reports to: eCommerce Manager
Compensation: Hourly wage based on experience

Key Responsibilities:

- Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
- Performing pick, pack and ship checklist to ensure accuracy for each order
- Ensure accurate invoicing and inventory control for all transactions
- End of day filing and closing procedures
- Maintain proper update and filing of orders and shipping documents
- Ensure orders with medium to high fraud risk are flagged and escalated to Manager
- Monitor orders for special instructions/promotions
- Flagging of any inventory, system, product or content errors
- Identify opportunities for process improvements
- Assist in other areas when needed

**Skills**:

- Dynamic, enthusiastic, positive and collaborative professional
- Excellent customer service skills required
- 1 - 2 years of customer service and in a previous eCommerce role
- Proficiency in MS Office software required
- Good interpersonal and communication skills
- Excellent organizational and attention to detail
- Teamwork oriented exhibiting willingness and flexibility to learn and perform new tasks

Working Conditions:

- Full-time 5 days/week equivalent to 40 hours
- Available to work Tuesday to Saturday 10am to 6pm
- Some evening, weekend and overtime work might be required during events and busy periods

Physical Requirements:

- Able to lift 50lbs of weight unaided
- Able to spend long periods of time standing
- Able to operate a hand jack
- Able to operate a motor-vehicle safely

Location: Warehouse

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Store discount

Day range:

- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift
- Day shift

Work Location: In person



  • North York, Canada Toronto Ecommerce Medical Business Full time

    Ecommerce Customer Service Representative We are a National company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...


  • North York, Canada M&M Company Limited Full time

    **Ecommerce & Logistics Assistant** **Location**: North York, ON **Pay**: $22.00-$30.00/hour **Schedule**: 3 days per week (in-person only) **Company**: M&M Company Limited, an ecommerce furniture company selling through Shopify and Amazon under the brand _Get Set Style_. **About the Role**: We’re hiring a **Part-Time Ecommerce & Logistics Assistant**...


  • North York, Canada Garage Royalty Products Inc. Full time

    **JOB OVERVIEW**: - Accurately process Amazon and Shopify e-commerce and customer orders. - Handle customer complaints and provide appropriate solutions and alternatives; follow up to ensure resolution. **POSITION REQUIREMENTS**: - Amazon, Home Depot, Shopify, Costco ecommerce experience an asset. - Must be highly organized, detail oriented. - Proven...


  • North York, Canada Hiraya Solutions Inc. Full time

    **Company Overview**: We are a young and dynamic electronics ecommerce company, specializing in new, open box, and refurbished electronics. Our team operates in a relaxed environment, fostering creativity, innovation, and a casual dress code. **Position Overview**: **Key Responsibilities**: - Create and manage marketing campaigns by moderating on-site...


  • North York, Canada NutraChamps Full time

    **A little bit about us**: NutraChamps is a fast-growing eCommerce business committed to supplying the best in nutritional supplements. In just over 7 years of operations, we have shot to the top of Amazon’s marketplace and continue to grow on and off the platform. Recognized as one of the Top 50 fastest-growing companies in Canada, published in the Globe...


  • North York, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Service Technician

    2 weeks ago


    East York, Canada In Home Service Full time

    **Job Overview** We're looking for the right person who can work for our company, both on the road as a service technician, and in the office as a customer service rep. It's a permanent, full-time position, 9AM to 5PM Monday to Friday, with a starting salary of $900 per week, plus $20 per day gas money. There's an opportunity to make an extra $200+ by...


  • North York, Canada PetsDrugMart.ca Full time

    Ecommerce Customer Service Representative We are a Canadian company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...


  • North York, Canada Stallion Express Full time

    **Stallion Express is URGENTLY HIRING for a Warehouse Fulfillment Associate!** Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! We’re a dynamic team working towards a common...


  • North York, Canada PetsDrugMart.ca Full time

    Ecommerce Customer Service Representative We are a Canadian company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...