Ecommerce Customer Service Associate

2 days ago


East York, Canada Merchant of Tennis Full time

Our retail warehouse requires an experienced eCommerce Customer Service Associate to assist in the day-to-day operations of our eCommerce channel. The main responsibilities of this position include processing online orders from start to finish, communicating with customers, coordinating with warehouse management, keeping detailed records while delivering all tasks accurately and professionally.

Reports to: eCommerce Manager
Compensation: Hourly wage based on experience

Key Responsibilities:

- Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
- Performing pick, pack and ship checklist to ensure accuracy for each order
- Ensure accurate invoicing and inventory control for all transactions
- End of day filing and closing procedures
- Maintain proper update and filing of orders and shipping documents
- Ensure orders with medium to high fraud risk are flagged and escalated to Manager
- Monitor orders for special instructions/promotions
- Flagging of any inventory, system, product or content errors
- Identify opportunities for process improvements
- Assist in other areas when needed

**Skills**:

- Dynamic, enthusiastic, positive and collaborative professional
- Excellent customer service skills required
- 1 - 2 years of customer service and in a previous eCommerce role
- Proficiency in MS Office software required
- Good interpersonal and communication skills
- Excellent organizational and attention to detail
- Teamwork oriented exhibiting willingness and flexibility to learn and perform new tasks

Working Conditions:

- Full-time 5 days/week equivalent to 40 hours
- Available to work Tuesday to Saturday 10am to 6pm
- Some evening, weekend and overtime work might be required during events and busy periods

Physical Requirements:

- Able to lift 50lbs of weight unaided
- Able to spend long periods of time standing
- Able to operate a hand jack
- Able to operate a motor-vehicle safely

Location: Warehouse

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Store discount

Day range:

- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift
- Day shift

Work Location: In person



  • North York, Canada Toronto Ecommerce Medical Business Full time

    Ecommerce Customer Service Representative We are a National company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...


  • North York, Canada Toronto Ecommerce Medical Business Full time

    Ecommerce Customer Service Representative We are a National company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...


  • North York, Canada PetsDrugMart.ca Full time

    Ecommerce Customer Service Representative We are a Canadian company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...

  • Ecommerce Coordinator

    2 weeks ago


    North York, Canada YM inc Full time

    The E-commerce Coordinator will be responsible for supporting the development and maintenance of the Company's e-commerce business and merchandising initiatives by updating the online catalogue, categories, and calendar. This position supports all publishing associated with e-commerce product and merchandising of the product online for Forever 21...


  • North York, Canada Nestlé Full time

    **Position Snapshot** **Business area**:Nestlé Canada **Location**:North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; **Hybrid** **A little bit about us** While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people. We strive to lead a people-focused culture that...

  • Ecommerce Analyst

    1 week ago


    North York, Canada Nestle Full time

    **A little bit about us** Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favorites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to...


  • North York, Canada M&M Company Limited Full time

    **Ecommerce & Logistics Assistant** **Location**: North York, ON **Pay**: $22.00-$30.00/hour **Schedule**: 3 days per week (in-person only) **Company**: M&M Company Limited, an ecommerce furniture company selling through Shopify and Amazon under the brand _Get Set Style_. **About the Role**: We’re hiring a **Part-Time Ecommerce & Logistics Assistant**...


  • North York, Canada Garage Royalty Products Inc. Full time

    **JOB OVERVIEW**: - Accurately process Amazon and Shopify e-commerce and customer orders. - Handle customer complaints and provide appropriate solutions and alternatives; follow up to ensure resolution. **POSITION REQUIREMENTS**: - Amazon, Home Depot, Shopify, Costco ecommerce experience an asset. - Must be highly organized, detail oriented. - Proven...


  • North York, Canada Hiraya Solutions Inc. Full time

    **Company Overview**: We are a young and dynamic electronics ecommerce company, specializing in new, open box, and refurbished electronics. Our team operates in a relaxed environment, fostering creativity, innovation, and a casual dress code. **Position Overview**: **Key Responsibilities**: - Create and manage marketing campaigns by moderating on-site...


  • North York, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...