Department Associate

**CFMWS - WHERE PURPOSE MEETS PASSION**
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
**THE ROLE**
As a Department Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You assist in the set-up of various departments ensuring shelves are stocked, and faced, and properly signed. You provide technical and professional guidance on sales and products and deal with customer concerns or complaints to ensure customer satisfaction. You assist with ordering products and price new inventory.

The Department Associate may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

An acceptable combination of education, training, and experience

**Experience**

In retail and convenience operations

In cash handling

In sales and merchandising

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership
**LANGUAGE REQUIREMENTS**
English Essential
**BENEFITS AVAILABLE** Health Benefits**: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.

**Work Life Balance**: Paid/unpaid leave, including vacation pay, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

**Perks**: Discounts provided through CF One Member Appreciation.

**OTHER INFORMATION**
This is an on-site position with an assigned work location.

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement.
**START DATE**
26 January 2026
**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS16576