Wellness Coach

Join us at the YMCA of Oakville and be the spark that inspires others to reach their health and wellness goals. Shine on as a coach, supporting your clients every step of the way and making a positive difference in your community
We are seeking highly motivated, values-driven team players to become part of our Health and Fitness team as a Wellness Coach.
**Nature and Scope**: The YMCA of Oakville is a charitable organization strengthening the community in spirit, mind, and body. Our health, fitness, and aquatics programs are designed to enable people of all ages to achieve their personal health goals and optimal fitness and well-being. Our YMCA National Certification Standards offer the highest standards in staff training and qualifications, program design, and delivery. When you join the YMCA, you join a family. Making meaningful connections with members and participants is at the core of building a healthier community.
As a Wellness Coach, you will be responsible for delivering high-quality, value-based health and wellness programs and services to members. You must be a proactive relationship builder who creates a safe and welcoming environment.
**Location**: Peter Gilgan Family YMCA, 410 Rebecca Street, Oakville, Ontario
**Hours of work**: Part-time, with availability for a variety of shifts including mornings, daytime, evenings, and weekends.
**Salary & Benefits**:

- Rate of pay: $17.20 per hour (note: $22.39 when teaching fitness classes/personal training, if applicable)
- A complimentary YMCA membership, encouraging you to embrace the Y’s philosophy of health and well-being
- Opportunities for professional development and career growth
- Immediate enrollment in our EAP (Employee Assistance Program), providing you and your immediate family access to various physical and mental health resources

**Responsibilities**:

- Develop and deliver effective and enjoyable health and fitness programs, actively coaching YMCA members to achieve their personal health and wellness goals.
- Understand how every piece of fitness equipment works, including which body parts they target, and demonstrate and cue correctly.
- Build meaningful, long-lasting relationships with members through purposeful interactions and take initiative in creating ways to connect with them.
- Serve as a positive and reliable ambassador of the YMCA through excellent membership service and support for retention strategies established by management.
- Maintain high member retention scores by proactively establishing and nurturing new and existing member relationships through individual coaching.
- Communicate with members and clients in a timely manner to confirm appointments, follow up after sessions, and check in on their progress to maintain positive relationships.
- Collaborate with colleagues within the department and across other departments as needed.
- Monitor the wellness floor, engaging with members, coaching them on the safe use of equipment, and helping them set and achieve their personal fitness goals.
- Promote current YMCA programming, including promotions, special events, and personal training, confidently to members.
- Adhere to policies regarding health and safety, as well as child protection.
- Actively participate in monthly team meetings and fundraising events throughout the year.
- Contribute to our “Clean Culture” by cleaning and disinfecting equipment and surfaces, and maintaining tidiness in all areas of the wellness floor.
- Track and report any equipment or safety issues and communicate confidently with members about them.
- Maintain a strong customer service and organizational focus in all aspects of the role.

**Requirements**:

- Technical knowledge and experience related to exercise, program design and delivery, fitness, and lifestyle change management.
- Experience in a health club, community center, or fitness environment.
- Excellent customer service, interpersonal, and communication skills.
- YMCA Individual Conditioning Level 2 or equivalent certification.
- YMCA Leadership Certification in Group and/or Aquatic Fitness (preferred).
- Experience working as a fitness instructor, coach, or personal trainer is an asset.
- Proficiency with Microsoft programs and membership/fitness tracking software is an asset.
- Personal Trainer Certification is an asset but not mandatory for the coaching role.
- Current certification or willingness to become certified in PT/Group Fitness instruction is an asset.
- Current CPR and First Aid certification.
- Current Police Reference Check with Vulnerable Sector Screening.
- Strong customer service focus.

The position requires the following Association Core Competencies: Quality focus, Relationship building and collaboration, Commitment to organization mission, vision and values, Communication, Diversity and inclusion, Integrity and trust.
This posting closes on November 7, 2024.
We at the YMCA of Oakville value the diversity of people and communities, and we are committed