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Part Time Back of House Supervisor

3 weeks ago

Ottawa, Canada Cineplex VIP Cinemas Full time

Company Description
**Life at Cineplex**:
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies - operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE

**Inclusion & Diversity**

**Job Description**:
Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada.

As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry.

The **VIP BOH Supervisor** is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled shifts - this could include opening and closing the building as the sole Manager on duty. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen, when not assigned elsewhere. Providing hospitality, food service execution and leading the team of employees are primary responsibilities as well as adhering to theatre policies and procedures.

**Key Responsibilities**

Managing and Leading the Team:

- Oversee VIP Menu standards, food safety and product quality.
- Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met
- Review daily challenges of guest service to enhance operational execution.
- Coordinate cast responsibilities during shifts.
- Coach, train and mentor cast members and provide in the moment feedback.
- Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
- Support FOH areas of operation, when required.
- Work towards their assigned theatre's metric goals by reviewing execution and recognizing success.
- Support Audit and Loss prevention control systems within the theatre environment.
- Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed
- Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management.
- Monitor and provide to salaried management, observations regarding cast behavior and performance.
- Assist with the organization of and actively encourage participation in cast events.
- Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention.
- Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.
- Actively participate in recruiting efforts to build a strong team.
- Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.
- As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.

Managing the guest experience
- Interact regularly with Guests to understand their expectations.
- Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.
- Maintain a high degree of visibility, professionalism and accessibility to Guests.
- Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.
- Deal swiftly and professionally with Guest concerns on all matters - with a focus on food service quality and presentation.
- Deliver high quality service in all areas.
- Conduct frequent walkthroughs using all building assessment tools.

Payroll controls:

- Ensure the theatre is staffed to meet business requirements and adjust as required

Health & Safety
- Ensure all Health and Safety standards /procedures are being met
- Ensure ANY machinery or equipment are safe for both guests and employees, and lock