Technical Analyst

**Company Overview**

As a rapidly growing school division in Alberta, Rocky View Schools (RVS) supports the educational needs of more than 29,000 students from Kindergarten to Grade 12 in 53 schools to ensure they learn, belong and succeed.

RVS is situated on the traditional territories of the Treaty 7 region of Southern Alberta including the Siksikaitsitapi (Siksika, Kainai, Piikani, Amskapi Pikuni), the Tsuutina, the Îyâxe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), and the Rocky View Métis District.

**The Opportunity**

The position is located at the Education Centre in Airdrie.

**Responsibilities Include**
- Plans and maintains server upgrades, maintenance fixes and vendor supplied patches
- Monitors network performance and performs advanced troubleshooting of network and system related issues
- Implements and supports IT infrastructure solutions including process and efficiency improvements
- Communicates clearly, timely and effectively to stakeholders, team members and those impacted by technology interruptions
- Provides network support in the areas of user management, file management, and printing solutions
- Provides hardware support for systems, upgrades, additions and replacements
- Writes and maintains documentation within RVS IT knowledge base and sharing libraries
- Writes and reviews user requirement documents, procedures, forms, Statements of Work, and Project Charters as needed
- Increases software reliability and availability through coordination with other interrelated software systems
- Ensures access management protocols are established
- Maintains security and integrity of all systems, reports incidents to supervisors, formulates solutions, and acts on solutions using appropriate safety nets
- Plans, revises, implements, and manages technology projects involving both internal and external staff
- Provides one-on-one and group training
- Anticipates user software availability needs and manages time accordingly in peak periods

**Education/Experience**
- A+ certification or equivalent credentials in computer hardware/software and network support
- Minimum of 3 years’ experience in a similar role which includes training and user relations
- Previous experience supporting one or more of Microsoft Azure, VMWare, Cisco Networking,SQL Server and/or SharePoint
- Post-secondary certificate or diploma in Information Technology Infrastructure Library (ITIL),computer technology or equivalent technology foundation program is considered an asset
- Project Management (PM) training/experience; PM certificate is considered and asset
- An equivalent combination of Education and Experience may be considered

**Knowledge and Skills**
- Thorough knowledge of network administration and operating systems and hardware maintenance procedures
- Highly proficient in all aspects of Wi-Fi technology
- Aptitude for innovation and continuous improvement
- Knowledge of relevant privacy legislation
- Demonstrated ability to work and learn both as a member of a team and independently with mínimal supervision
- Flexibility to manage changing workflows and time effectively
- Strong interpersonal skills

**Rocky View Schools Benefits**
- 3 weeks Vacation
- 11 Earned Days
- Hybrid (one day a week, working remotely) with Supervisor approval
- Benefits Plan (Extended health, Dental, Wellness/Health Care Spending Account, Tax Free Savings Account and Registered Retirement Savings Plan)
- Defined Benefit Pension Plan
- Professional development and training opportunities

**Pre-employment Requirements**
- Proof of qualifications/education as required by the position

**How to Apply**

Rocky View Schools

Human Resources