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Store Supervisor

3 weeks ago

Cornwall, Canada Fines Home Hardware Building Centre Full time

At Fines Home Hardware Building Centre we're in our 9th year of growing and are always looking to add talented individuals to our team. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

Here, you’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, and to grow and evolve within our family—we have great opportunities.

**What's Your Mission?**
Our Store Supervisors work with a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Store Supervisors are accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with our in-store experience. The Store Supervisors collaborate with Management and Ownership to execute needs as well as provide input on the needs of our customers. At times, the Store Supervisor is expected to provide full leadership over the store.

**Job Duties & Responsibilities**
- Oversee all front-end and back-end operational programs driving productivity and efficiency in all non
- selling activities.
- Drives collaboration all team members to ensure effective flow of work between different shifts and no unnecessary duplication of activities.
- Identifies any barriers to operational processes or the customer experience and communicates those barriers as well as solutions in a timely manner.
- Sets clear and measurable service, sales and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis.
- Drives execution of all service, sales and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.
- Anticipates customer flow and work demand and appropriately redirects efforts and schedules to ensure proper coverage when and where needed.
- Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.
- Teaches and demonstrates effective service that meets the service demands our customers expect.
- Models the behaviors that are needed to deliver great customer service, maintain an in-stock position, and keep the store clean and safe for customers.
- Interviews, selects, develops and provides direct leadership over a team that support product categories in assigned area.
- Adhering to company safety policies and procedures while working.

**Qualifications**
- An energetic leadership attitude that focusses on a team mentality
- A self starting attitude that needs mínimal direction to see tasks that need done/planned/fixed.
- A significant base of knowledge and comfort with residential building and hardware material will be considered an asset
- 3 years of experience leading support/operations associates in a retail or consumer service industry.
- Experience with lumber & building materials would be considered an asset
- Experience working with store computer systems.
- Experience working in a fast-paced, cross-functional work environment.
- Strong computer literacy and comfort

**WHY JOIN US?**
- Family Owned and Operated business looking to create long term relationships
- An inclusive and safe working environment
- Competitive remuneration with a lot of room for growth
- RRSP Matching program
- Benefits
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A company discount on store merchandise

Being independent and relatively young in our businesses, we take pride in adapting our roles around operational and people needs at the time. So, we are always trying to adapt to ensure our team members are in the best position for mutual success. This role description is a guideline that we are pleased to adjust based on the best fit for the person and the overall team See you soon.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Store discount
- Vision care

Schedule:

- Weekends as needed

**Experience**:

- Hardware and Building Materials: 2 years (preferred)
- Retail Management: 2 years (preferred)

Work Location: In person