IT Support Technician

Are you ready to grow your career with an innovative technology company? Do you have excellent people skills and the ability to troubleshoot problems quickly? Do you have the ability to assist and educate clients to help them find resolution?

ITX Solutions is a technology company providing exceptional support and solutions to clients located in the London and surrounding area. We provide Onsite and Remote Support, Sales, Consulting, Managed Services, Outsourcing, and Cloud / Hosted Solutions.

We are looking for someone to provide prompt, courteous and professional resolution to clients, both onsite and remotely from our office. This person must have excellent problem-solving skills, be capable of learning on the go, and be able to balance their workload efficiently. It will also be necessary for this person to be able to identify upcoming maintenance, and educate clients on the importance of following industry standards to ensure downtime is mínimal.

**Overview**
- Ability to work in a fast-past environment and balance workload
- Take pride in the quality of work and how it represents yourself and the company
- Strong aptitude for problem solving
- Identify and articulate complex terms in simple terminology to clients
- Excellent written, verbal, and telephone etiquette
- Carries oneself in a professional manor
- Ability to follow policies and procedures
- Complete paperwork and maintain accurate documentation
- Ability to manage oneself independently with little direction
- Keeps knowledgeable about industry trends and puts importance in education
- Multi-tasks while maintaining accurate attention to detail
- Ability to manage a wide range of workload requests and prioritizes to meet deadlines
- Identifies and escalate situations that required urgent attention or escalation
- Comfortable with sales and growing client base
- Valid drivers license, proof of insurance, and a reliable vehicle
- Travel to clients on a daily basis (mileage reimbursed)
- Must be able to provide a clean criminal background check
- Post Secondary School Diploma required
- **Technical Skills Summary**_
- IT Customer Service/Support oriented
- Direct work experience in an IT support capacity
- Network Administration in Small, Medium and Large environments
- Ability to configure, maintain, and troubleshoot server environments
- Must know industry standards, best practices and be able to confidently educate clients on why these are important
- Must be very knowledgeable with all Microsoft server, desktop, and mobile operating systems
- Must be comfortable with Apple and Android operating systems.
- Familiar with MDM solutions and configuration of smart devices in a controlled environment.
- Strong knowledge of Routers, Switches, Security Appliances, Network Switches, Wireless Controllers, VPN, and Remote Support Technologies.
- Strong knowledge of Active Directory, Exchange, Backup Solutions, Malware and Security Solutions, Virtualization, Cloud and Hosted Solutions.
- Must be capable of installing Network Infrastructure (running cables, termination, etc.) and be comfortable working on a ladder.
- Phone and VOIP experience.
- CompTIA A+/Network+, MCP (Microsoft Certified Professional) certification a plus.
- **Other Info**_
- Pay will be based on skills and experience
- Position will provide excellent learning experience, and exposure to various technology solutions
- Annual Holiday thank you celebration
- Family run business and professional yet relaxed environment.
- Great career building opportunity

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$70,000.00 per year

**Benefits**:

- Automobile allowance
- Company events
- On-site gym
- On-site parking
- Paid time off
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Would you be able to provide a clean sector vulnerable check (no criminal record?)

**Experience**:

- IT support: 1 year (required)

Licence/Certification:

- Ontario Drivers License (required)

Work Location: In person