Bilingual Insurance Service Desk Advisor

**Job Summary**

**What is the opportunity?**

We are looking to add a bright, resourceful, and organized Bilingual Insurance Service Desk Advisor to our team. You take initiative, pay attention to detail, learn quickly, can manage internal and external relationships, and you’re a great team player with superb communication skills. Then we are looking for you As the Insurance Service Desk Advisor (ISDA) your primary focus would be to review all Life and Living Benefit insurance files for risk and compliance held by RBC Financial Wealth Management Services Inc. In addition you will liaise and work with Investment Advisors/Regional Sales Network in order to facilitate an easy transition for clients from one platform to another.

**What will you do?**

The ISDA plays a critical role in managing and providing service support to clients:

- Conduct thorough policy and KYC reviews to ensure accuracy and compliance. For policies such as Whole Life (WL) and Universal Life (UL) confirm that inforce illustrations align with those provided at time of sale. Any changes must be updated in the centralized database with all supporting documents.
- Review and assess policy to ensure its in good standing and make recommendations based on assessment.
- Identify potential sales opportunities and collaborate with the regional sales network for reassignment.
- Create detail reports of all active policies under the departed insurance representatives either as primary or servicing advisor and send introductory communication.
- Digitize documents that are not already uploaded onto the centralized database and record all client interactions.
- Communicate compliance related matters and ensure timely resolution of any issues.
- Perform other duties and projects as assigned to support operational excellence.

**What do you need to succeed?**

**Must Have**
- Minimum of 1-2 years in a Life and Living Benefit insurance role
- Post-secondary studies in a related field
- Excellent communication skills
- Life & Accident/Sickness Insurance Licensed (LLQP)
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work

**Job Skills**

Communication, Cross-Selling, Customer Needs, Detail-Oriented, Group Problem Solving, Office Tools, Sales, Sales Activities, Sales Closing, Team Collaboration, Teamwork

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-01-21

**Application Deadline**:
2025-04-29

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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