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Customer Care Team Leader

3 weeks ago

Winkler, Canada SolutionsIT Full time

**WHO WE ARE**:
As the Customer Care Team Leader, you will guide our dynamic Customer Care team—the central “hub” connecting all departments and bridging communications between internal teams and clients. This is a term position running from February 2025 to July 2026, with the potential to discuss permanent employment afterward. If you are an energetic, service-oriented leader, ready to juggle multiple priorities, resolve issues quickly, and set the tone for exceptional customer experiences, we want you on board

**WHY YOU WILL LOVE WORKING HERE**:
**Culture First**: We believe attitude and teamwork are as important as technical skills. We are a supportive, people-focused organization where collaboration and growth thrive.**Core Values**: We live by the values of Quality, Superior Communications, Trustworthiness, Consistency, and Motivation—and we are looking for a leader who embodies them daily.**Growth & Innovation**: Technology changes fast—we foster a culture of continuous learning and problem-solving, so you will never be bored.**ROLE**:
Are you passionate about technology and love solving problems? Do your friends and family often turn to you for tech advice and computer help? If so, the role of an Entry Level IT Specialist might be perfect for you As an Entry Level IT Specialist, you’ll provide reliable, efficient, and professional IT support and solutions to customers across various industries and locations. You’ll collaborate closely with our team to deliver hardware, software, and network solutions that benefit our clients. Additionally, you’ll have the chance to educate users on how to effectively use technology. This role offers a fantastic opportunity to learn about new technologies with our team You will utilize your communication and technical skills in a professional setting, working with our corporate clients. Join us and make a difference in the world of IT.

**WHAT YOU WILL DO**:

Lead & Inspire: Mentor a diverse team to ensure top-notch service and uphold our core values.Optimize Processes: Coordinate office tasks and implement improvements for efficient scheduling, dispatching, and collaboration.Problem-Solve: Address urgent situations with a calm, solutions-focused mindset—turning challenges into opportunities for growth and satisfaction.tay Organized: Handle administrative responsibilities accurately, maintaining clear records and documentation.**WHAT WE ARE LOOKING FOR**:

Leadership Experience: Prior background in leading a team and inspiring positive results.Communication Skills: Polished, professional written and verbal skills—your positive attitude and empathy set you apart.Tech Savvy: Proficient with computers, Microsoft products, and typing; ConnectWise experience is a plus, but not required.Detail-Oriented: Keen attention to detail to ensure nothing slips through the cracks.Team Player: A collaborative spirit who thrives on encouraging and elevating others.**READY TO JOIN OUR TEAM?**:
Be part of a team where technology meets true teamwork—and help us continue building a culture of excellence at SolutionsIT

**LOCATION**:

- 278 1st Street- Winkler, MB