Bilingual Technical Support Representative

**Bilingual (English-French) Technical Support Representative**

**Call Center - 7 Hour days - No Weekends or Evenings**

Parlez vous en français et anglaise(e)

Are you tech savvy?

Do you enjoy helping people resolve technical issues?

NOTE: Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**:

- Define, diagnose and troubleshoot consumer product problems.
- Assist customer with step-by-step problem resolution
- Ensure appropriate escalation of non-completed matters
- Offer pre-sales assistance when applicable
- Answer telephone inquiries daily ensuring various key performance metrics such as Call
- Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
- Enter all telephone customer inquiries into CRM database
- Complete all telephone inquiries according to established quality assurance guidelines

**To Succeed, You Will Need To**:

- French and English proficiency (mandatory)
- High school diploma; Post-secondary education is preferred
- 1-3 years experience in a call centre or customer service environment
- Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
- Strong computer and technical skills to troubleshoot driver installations and products
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Proven customer relations skills with professional and courteous telephone manner
- Exemplary written and oral communication skills

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**

Canon is committed to the health and safety of our employees, customers and communities.

**HYBRID WORK**:
**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

1-855-531-3850 or 905-863-8713

**To Succeed, You Will Need To**:

- French and English proficiency (mandatory)
- High school diploma; Post-secondary education is preferred
- 1-3 years experience in a call centre or customer service environment
- Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
- Strong computer and technical skills to troubleshoot driver installations and products
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Proven customer relations skills with professional and courteous telephone manner
- Exemplary written and oral communication skills

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**

Canon is committed to the health and safety of our employees, customers and communities.

**HYBRID WORK**:
**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be con