Bilingual Representative, Quality Assurance
1 day ago
Job ID : 6385
Category : Petline Insurance
Brand : Petline
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Winnipeg, Canada
Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
- **Administration** - Assist with the design and development of quality programs to ensure alignment with requirements, performance metrics, compliance, regulations and strategic inititatives. Update and maintain changes related to call quality programs and related training programs. Communicate changes and updates to processes which impact customer care and experience to stakeholders.
- **Process Optimization** - Through the quality review process, provide input on process and workflow changes to promote efficiency and clarity across Petline.
**What do you bring to the role?**
- Post-Secondary or equivalent experience
- Bilingualism in English and French is a must
- Strong analytical, time management and organization skills
- Excellent knowledge of Petline's products, systems, digital platforms
- Advanced oral, written and interpersonal communication skills
- Experience in coaching and providing feedback
- Goal oriented focus and meticulous detail orientation
- Strong active listening skills
**Go ahead and expect a lot — you deserve it, and we’ve got it**:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
-
Winnipeg, Canada Magellan Aerospace Full timeMagellan Aerospace has an exciting opportunity for a full-time permanent Intermediate QAR (Quality Assurance Representative) at our manufacturing hub in Winnipeg, Manitoba. Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies...
-
Bilingual Call Centre Representative
3 days ago
Winnipeg, Canada Ellement Consulting Full time**Bilingual Call Centre Representative**: **ABOUT ELLEMENT** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...
-
Quality Assurance Analyst
1 week ago
Winnipeg, Manitoba, Canada In Touch Full timeAbout the Job We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. As Quality Assurance Analyst,...
-
Aerospace Quality Assurance Specialist
4 weeks ago
Winnipeg, Canada Magellan Aerospace Limited Full timeA leading aerospace company is seeking an Intermediate Quality Assurance Representative in Winnipeg, Canada. This role involves coordinating quality activities, ensuring compliance, and supporting customer satisfaction. The ideal candidate will have an engineering degree, at least 3 years of relevant experience, and familiarity with quality assurance tools...
-
Aerospace Quality Assurance Specialist
4 weeks ago
Winnipeg, Canada Magellan Aerospace Corporation Full timeA leading aerospace company in Winnipeg is seeking an Intermediate Quality Assurance Representative. Your role involves coordinating quality activities, ensuring compliance, and supporting customer satisfaction. The ideal candidate will have an Engineering degree, a minimum of 3 years of experience, and strong skills in Quality Assurance methodologies. A...
-
Aerospace Quality Assurance Specialist
3 weeks ago
Winnipeg, Canada Magellan Aerospace Corporation Full timeA leading aerospace company in Winnipeg is seeking an Intermediate Quality Assurance Representative. Your role involves coordinating quality activities, ensuring compliance, and supporting customer satisfaction. The ideal candidate will have an Engineering degree, a minimum of 3 years of experience, and strong skills in Quality Assurance methodologies. A...
-
Quality Assurance Analyst
3 weeks ago
Winnipeg, Canada IntouchCX Full timeQuality Assurance Analyst – IntouchCX About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry...
-
Int Quality Assurance Rep
4 weeks ago
Winnipeg, Canada Magellan Aerospace Limited Full timeJoin to apply for the Int Quality Assurance Rep role at Magellan Aerospace Limited Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the...
-
Int Quality Assurance Rep
4 weeks ago
Winnipeg, Canada Magellan Aerospace Corporation Full timeSelect how often (in days) to receive an alert: Create Alert Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and...
-
Int Quality Assurance Rep
3 weeks ago
Winnipeg, Canada Magellan Aerospace Corporation Full timeSelect how often (in days) to receive an alert: Create Alert Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry,...
