Integrated IT Student

**Position Summary**

This position will operate as the front line for the IT department and will answer and process service desk requests, ensure proper computer and communications equipment operation in support of system users. Tasks may include receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents as appropriate and necessary. Problem resolution may involve the use of diagnostic and help request tracking tools at the service desk level. The position provides the highest level of customer service support to all staff, physicians, affiliates and the public.

**Key Responsibilities**
- Accurately record, update and resolve requests using the IT service desk system.
- Resolve incidents with PC's, printers, scanners, copiers, networking & phones.
- Work closely with other members of the Information technology team to ensure workflow, back-end processes and operating systems function optimally.
- Maintain patient privacy and confidentiality where applicable.
- Ensure timely, personable response to user questions and systems problems.
- Establish and maintain a high level of respect and working rapport while liaising with colleagues, team members, service areas and external contacts.
- Install and configure computer hardware, network cabling and peripherals.
- Troubleshoot computers, peripherals and network cabling problems.
- Assist in ensuring that the Hospital's network security and patient confidentiality are strictly protected and maintained.
- Other departmental administrative and reporting tasks as assigned.

**Qualifications Required**
- Ontario Secondary School Diploma (OSSD) or equivalent as acceptable to the Hospital.
- Enrolled in and actively pursuing an IT diploma or degree program or equivalent as acceptable to the hospital.
- Previous administrative experience in an office setting is an asset.
- Able to handle confidential information with tact and diplomacy.
- Excellent computer skills are essential specifically Microsoft Word, Excel, PowerPoint, Intranet, and Outlook.
- Able to work independently in a demanding environment and be able to prioritize workload.
- Excellent interpersonal and communication skills and ability to interact with all levels of the organization and provide superior customer service.
- Ability to work effectively both independently and as a positive contributor to the team.
- Self-motivated with demonstrated problem-solving skills.

**Other pertinent conditions**:
As a part of our commitment to the health and safety of our patients, staff and community from COVID-19, the Alexandra Hospital, Ingersoll and Tillsonburg District Memorial Hospital requires that all staff have received the required doses of COVID-19 vaccine approved by Health Canada.

We thank all applicants, however, only those being considered for an interview will be contacted. Tillsonburg District Memorial Hospital (TDMH) is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by TDMH regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.