Dispatcher

**Description**

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:
**The Dispatcher executes the daily plan of fuel deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible to assist in the planning and forecasting of workloads based on the branch demands and growth and would be required to work an on-call schedule to ensure customer needs are being met.**

**Responsibilities**:

- Communicate directly with drivers (and brokers if applicable) for the purpose of managing current and upcoming delivery demand.
- Prepare delivery ticket selections within Infosys and manage day to day dispatching within AWE.
- Produce and review various reports. i.e.: performance reports, make necessary adjustments (K factors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.
- Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
- Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.), as needed.
- Review weekend and overnight customer service inquiries with respect to delivery and take required action.
- Maintain DD table within Infosys and communicate to delivery team as required.
- Utilize Infosys & AWE systems and reports to manage delivery operation.
- Assist/Train other staff on Infosys delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).
- Trouble-shoot truck computer system and communicate with inside / outside support when necessary with respect to AWE software, hardware issues.
- Liaise between Drivers and Inventory team to investigate and reconcile discrepancies.
- Provide customer service support on incoming customer calls; handle phone and in office customer inquiries.
- Remain calm in a high stress and fast paced team environment.
- Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum.

**Requirements**:

- Minimum five years industry knowledge and experience required.
- Basic computer knowledge required (Microsoft office).
- Problem solver with forward thinking.
- Customer service experience required.
- Professional driving (Class 3A), technical/mechanical, forklift or other fleet dispatching experience an asset.

**Humble. Hungry. Smart. **Does this sound like you?**

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with

**We Want You To Shine**:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

**Belonging Matters. Because You Do**:
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

**The Fine Print**: