Settlement Advisor

**Job Summary**

Settlement Workers in school assist the integration of newcomer families and students into the education system and community. Provide information and referral to school and community resources that support the settlement process and student success and collectively enhance communication and collaboration between the Adult Language and Learning and the school’s boards. Settlement Workers in School will be increased collaboration between the school staff, Newcomer families, students, and Adult Language and Learning Settlement staff in order to respond to each other’s needs and share resources.

**Competencies**
- **Creativity and Innovation**:

- Develops new ways or adapts existing ideas to help achieve the desired result.
- **Communication **- Communicates in a thorough, clear and timely manner; Listens attentively to comprehend both the factual content of a message and the feeling being expressed
- **Conflict resolution** - facilitates appropriate and timely solutions to conflict
- **Cultural Sensitivity** - Promotes an inclusive environment exemplified by understanding all cultural groups.
- **Diversity - **appreciates that people with different opinions, background and characteristics bring a richness to ALL, our community and Canada
- **Integrity **- Demonstrates responsible behaviour at all times and maintains high ethical standard
- **Organization** - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
- **Problem Solving **- Identifies an issue and works towards a solution; Manages own time in order to concentrate efforts on priority projects.
- **Professionalism** - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
- **Relationship Building -** builds positive interactions both internally and externally to achieve work related goals
- **Self Management -** works independently with mínimal supervision
- **Sense of Community - **demonstrates an awareness and understanding of community and responds to identified needs
- **Teamwork -** Participates proactively in the development of team goals, plans and outcomes
- **Time Management** - Balances a myriad of tasks; prioritizes duties as needed.
- **Tolerance for Ambiguity -** functions effectively in situations of less than perfect or incomplete information
- **Commitment to Organization Vision and Values **- Demonstrates and promotes a personal understanding of and appreciation for the Mission and values of Adult Language and Learning.

**Job Duties**
- Provide services in a supportive and culturally sensitive and linguistically appropriate manner
- Participate in the school reception and orientation process for newcomer students and their families
- Provide orientation sessions on programs and services available in the school and community
- Inform and orient families and students about settlement-related issues
- Provide outreach services to new families
- Facilitate access to school activities, committees, councils, and associations
- Facilitate referrals and access to available resources in the community, social services, professional services and government programs
- Provide support groups as needed
- Enable families to advocate on their own behalf, including for the educational needs of their children
- Advocate on client's behalf when appropriate
- Facilitate constructive and culturally sensitive communication between the school staff and the newcomer students and their families
- Inform and orient staff about settlement-related issues
- Assist the school with initiating contact with all newcomer families
- Provide cultural background information to the school staff as needed
- Facilitate the communication between the client and school in group and presentation contexts
- Participate in the development and presentation of cultural profiles and workshops
- Assist in workshops to increase newcomers' understanding of the educational system and parenting issues in a Canadian context
- Participate in committees, workshops, and conferences
- In cooperation with partners and other agencies, conduct group orientation and information sessions
- Promote settlement-related services for individuals and groups
- Develop and implement settlement-related activities for large and small groups.
- Actively participate in all Settlement Worker in School training, staff meetings, and workshops
- Maintain and submit accurate tracking documents and monthly reporting updates to the supervisor
- Maintain appropriate written records and files pertaining to settlement services provided to clients
- Maintain overall management of client caseload
- Ensure appropriate and confidential handling of client information and files
- Operate in accordance with the policies, guidelines, and protocols of the program and partner organizations
- Implements accepted settlement counseling practices and procedures including accurate documentati