Dental Receptionist

5 days ago

Ottawa, Canada Cedars Dental Full time

**Now Hiring: Full-Time Dental Administrator**
**Location**: Cedars Dental
**Employment Type**: Permanent, Full-Time

**Cedars Dental** is looking for a skilled and motivated **Dental Administrator** to join our growing team. This is a permanent, full-time opportunity for someone who thrives in a **fast-paced** environment, enjoys providing exceptional patient service, and values working in a well-organized and professional setting.

**Key Responsibilities**:

- Greet and check in patients in a warm, professional manner
- Schedule, confirm, and manage appointments
- Handle insurance claims, pre-authorizations, and billing procedures
- Maintain accurate patient records and documentation
- Support the clinical team in maintaining smooth day-to-day operations
- Provide clear communication and support to patients throughout their visit

**Additional Key Responsibilities**:

- Answer incoming phone calls and respond to inquiries in a professional and timely manner
- Manage and verify patient insurance coverage and eligibility prior to appointments
- Process payments, issue receipts, and balance daily financial transactions
- Coordinate follow-up care, recalls, and treatment plan scheduling
- Prepare and submit insurance claims and follow up on outstanding accounts
- Ensure compliance with privacy regulations (e.g., HIPAA) and clinic protocols
- Maintain cleanliness and organization of the front desk and reception area
- Communicate effectively with dental assistants, hygienists, and dentists regarding patient flow and scheduling changes
- Participate in regular team meetings and contribute to a positive office culture

**Qualifications**:

- **Previous experience in a dental office or customer service** role is required
- Ability to multitask and manage a busy front desk environment
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Positive attitude and a professional work ethic
- Familiarity with dental software (ideally Abel dent) is considered an asset

**What We Offer**:

- A **permanent, full-time** position in a well-established and respected dental clinic
- A collaborative, supportive work environment
- **Competitive hourly wage or salary**, based on experience
- **Opportunities for growth** within the clinic and potential for cross-training in other roles
- **Ongoing training and continuing education** support
- A modern, well-equipped clinic with up-to-date technology and systems
- **Employee extended health and dental benefits**:

- Paid vacation and statutory holidays
- Consistent weekday schedule—**no evenings or weekends** (if applicable)
- Regular team-building activities and staff appreciation events
- A leadership team that values your input and encourages personal development

If you are organized, reliable, and passionate about delivering outstanding patient experiences, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 32 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

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