Cashier Manager

At Greenland, customer service is at the heart of what we do. The front-line is more than just a place to pay, it's a chance to connect with our guests, leave a lasting impression, and reflect the welcoming experience we’re known for. _If you’re a hands-on leader who is present on the floor and brings energy, teamwork, and focus to a fast-paced environment, we’d love for you to join the team

**What You Will Be Doing**:

- Staffing & Team Management:_
- Helping with recruitment, interviews, and staff development
- Attend job fairs, review resumes, and assist in hiring
- Creating and managing weekly cashier schedules
- Training and supervising the cashier team, assigning duties as needed
- Training and supervising cashiers, including setting schedules and assigning duties
- Conducting performance evaluations, check-ins, and offering regular feedback
- Daily Operations:_
- Supporting day-to-day till operations and monitoring breaks
- Delegating extra tasks during slower times and coordinating support with other departments
- Keep lineups moving and call for packing support or open additional tills as needed
- Monitor business flow and seasonal patterns to forecast scheduling needs, ensuring adequate staffing during peak periods and adjusting during slower times as needed
- Cash Handling & Procedures:_
- Reconciling cash registers and addressing any discrepancies
- Overseeing proper cash handling and accounting procedures
- Customer Service & Support:_
- Resolving customer concerns and ensuring customer satisfaction
- Approving returns and helping manage escalated transactions
- Leadership & Communication:_
- Communicating and supporting understanding of Greenland’s policies, procedures, and protocols
- Ensuring team compliance with workplace expectations and standards
- Acting as a point of contact for cashier team concerns or questions
- Onboarding and orienting new team members to policies, procedures, and workplace expectations
- Escalating issues appropriately and providing follow-up when needed
- Collaborating with other departments to ensure smooth store operations and cross-team support
- Leading from the floor by supporting cashiers, assisting customers, and monitoring service flow throughout the shift
- Fostering a positive and professional team environment through clear and respectful communication

**What You Will Bring**:

- Previous experience in a retail environment, in a leadership or supervisory role
- A collaborative leadership style that supports, encourages, and brings out the best in others
- Strong communication skills and the ability to lead with professionalism and clarity
- A calm, steady presence during busy periods and a hands-on approach to team support
- A leadership style rooted in presence, leading from the floor by supporting your team and engaging with guests
- A commitment to delivering exceptional guest service with warmth and attention to detail
- The ability to stay organized, prioritize tasks, and adapt in a fast-paced environment
- A positive attitude, team spirit, and a genuine interest in helping others succeed

**Why Join Us?**
- Take on a full-time leadership role in a dynamic, fast-paced environment where every day brings new challenges and opportunities to grow
- Work alongside a supportive team in a positive, family-like atmosphere
- Benefit from staff discounts, employee health benefits, and a culture rooted in teamwork, and excellence
- At Greenland Garden Centre, you’ll join a diverse and hard-working team committed to delivering exceptional guest experiences. If you are ready to bring your leadership skills, energy, and professionalism to a full-time role with meaningful impact, this is an excellent opportunity to contribute to and grow with our front-line team. To support your success, this position includes a structured transition period with training and mentorship before assuming full independent responsibilities. We’re excited to welcome a new leader who’s ready to champion their team, grow alongside us, and step confidently into their new role._

**Benefits**:

- Dental care
- On-site parking
- Store discount

Shift:

- 8 hour shift
- Day shift
- Evening shift

Work days:

- Every Weekend
- Holidays
- Monday to Friday

Work Location: In person