Access York Customer Experience Associate Tier 1
1 week ago
Status - Casual/On-call - Temporary - Approximate length of assignment, in months - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Per hour - Salary Grade - $33.53 - $36.45 - Department - York Region -> Community & Health Services -> Integrated Business Services - Location IBSB Access York - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary) - Job Description (E) **POSITION PURPOSE**: Reporting to the Supervisor, Access York Contact Centre Operations is responsible for responding to requests and resolving questions and concerns received from the public in a call centre environment; assessing customer needs, triaging customers for appropriate services and provide information for various Regional and Provincial programs and services; completing program registration and processing of payments; making referrals to department staff, and community agencies; tracking and documenting details in the Customer Relationship Management (CRM) system; with the goal of responding to customers and resolving the inquiry at the first point of contact. **MAJOR RESPONSIBILITIES** - Responds to inquiries related York Region program and services in the Tier 1. - Categorizes and documents customer contacts in the Customer Relationship Management (CRM) system. - Accesses, gathers and inputs information into required databases to complete the tasks related to this role. - Makes suggests for changing/improving processes to management. - Participates in team meetings and divisional and departmental task groups and committees, as required. - Acts as a resource through peer mentoring by providing guidance and direction on Access York policies and procedures to help orient and integrate new Access York staff. - Ensures that services provided meet Regional customer service standards. Performs other duties as assigned, in accordance with Branch and Department objectives and Business Continuity Planning which may include responding to emergency situations outside of normal business hours.**QUALIFICATIONS** - Successful completion of a Community College Diploma in Human Services or approved equivalent combination of education and experience. - Minimum two (2) years’ current demonstrated experience delivering service to customers in a call centre environment - Demonstrated knowledge of problem solving, complaint and conflict resolution techniques. - Knowledge of call centre operations including contact centre telephony and technology. - Excellent interpersonal, verbal and listening skills to interact courteously and to provide high quality customer experience - Demonstrated problem solving and decision making skills and the ability to provide high quality customer experience. - Ability to exercise confidentiality, discretion and good judgement in dealing with clients and team members. - Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership. - Council Approval Date - Scheduled Weekly Hours - 3.5 - Scheduled Shifts - 8:30 - 16:30 - Operational Hours - Close Date - May 7, 2025 - # of Hires Needed - 3 - Union - CUPE 905 York Region - .
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Access York Customer Experience Associate Tier 2
10 hours ago
Newmarket, Ontario, Canada York Region (The Regional Municipality of York) Full timeABOUT THE ROLEReporting to the Supervisor, Access York Contact Centre Operations is responsible for responding to requests and resolving questions and concerns received from the public; conducting customer interviews to determine customer needs, triaging customers for appropriate services and assessing eligibility for various Regional and Provincial programs...
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Customer Experience Training Specialist
17 hours ago
Newmarket, Canada York Region Full timeStatus - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 9 - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $44.40 - $48.26 - Department - York Region -> Community & Health Services -> Integrated Business Services - Location - IBSB Program Integrity and Ed. - 17150 Yonge Street -...
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Customer Experience Associate
18 hours ago
Newmarket, Canada York Region Full timeStatus - Casual/On-call - Temporary - Approximate length of assignment, in months - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Per hour - Salary Grade - $33.53 - $36.45 - Department - York Region -> Corporate Services -> Digital & Customer Experience - Location - 50 High Tech Road, - Richmond Hill, ON L4B4N7 CA IBSB Access...
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Director, Customer Experience
1 week ago
Newmarket, Canada York Region Full timeStatus - Regular Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Annually - Salary Grade - $168,015.00 - $197,574.00 - Department - York Region -> Corporate Services -> Digital & Customer Experience - Location - Corp. Srvs-Commissioner's Office - 17250 Yonge...
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Customer Care Associate
1 week ago
Newmarket, Canada York Region Full time**Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Access York Contact Centre Operations, is responsible for representing York Region as a Customer Ambassador by embodying the customer experience strategy in delivering an exceptional in-person experience at various locations; professionally and positively acting as a primary point of...
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Customer Care Associate
16 hours ago
Newmarket, Canada York Region Full timeStatus - Casual/On-call - Temporary - Approximate length of assignment, in months - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Per hour - Salary Grade - $32.23 - $35.03 - Department - York Region -> Community & Health Services -> Integrated Business Services - Location - IBSB Access York - 17250 Yonge Street - Newmarket, ON...
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Patient Access Associate Level 1
2 weeks ago
Newmarket, Canada Southlake Regional Health Centre Full timeCompany Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...
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Patient Access Associate Level 1
2 days ago
Newmarket, Canada Southlake Regional Health Centre Full timeCompany Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...
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Newmarket, Ontario, Canada York Region Full timeStatusTemporary Full-TimeTemporary - Approximate length of assignment, in months24Type of Positiona ReplacementStart DateSalaryAnnuallySalary Grade$131, $154,454.00DepartmentYork Region -> Legal & Court Services -> Legal ServicesLocationLegal Services Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary)Job Description (E)ABOUT USAlmost 1.2 million residents...
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Supervisor - New York Fries
2 weeks ago
Newmarket, Canada New York Fries Full timeOverview: **New York Fries is looking for a Supervisor to join our team** **at our Upper Canada Mall location!** **(17600 Yonge Street)** All our Associates work together to help each other succeed and all our teams work together to deliver the Perfect Guest Experience to our Guests each and every time. At New York Fries, we genuinely care about each...
