Store Leader

3 days ago

Winnipeg, Canada Activate Games Full time

**#Enter the Game**

The Store Leader works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related. **This is a full-time position at our Winnipeg West store located at 3338 Portage Ave.**

**The Duties and Responsibilities**:

- Store Operations_
- Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
- Effective understanding of key performance indicators
- Help maintain brand consistency through positive customer experiences and local event involvement
- Participate in planning meetings to prepare and roll out various training and initiatives
- Perform regular general inspections of front desk and gaming areas
- Perform daily cleaning and maintenance duties in compliance with company standards
- Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
- Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am
- Customer Relations_
- Create a lasting experience with in-store customers
- Ensure customer satisfaction is a high priority and always top of mind
- Receive and communicate customer suggestions for business process improvement
- People Leadership_
- Scheduling duties, as required, to ensure peak periods are properly staffed
- Leading in the hiring of new employees and creating a talent pipeline
- Managing performance of employees, including accountability coaching and development
- Training and development of new and current employees
- Address escalated concerns from customers and/or employees when necessary
- Maintenance and Inventory_
- Oversee the day to day maintenance process flow required for the facility
- Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy
- Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
- Provide regular updates to Regional Leader on facility issues
- Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience
- Ensure team is aware of room maintenance and how that impacts operations and customer experience

**The Qualifications**:

- Demonstrated leadership ability with 2 years of experience in a customer facing environment
- Demonstrated strengths in collaborative team environments
- Ability to foster strong relationships with customers and employees
- Excellent communication skills, including listening, and oral
- Proficient in the use of hand and power tools
- Proficient in Microsoft Office and related software
- Multitasking in both leading teams and operational performance
- Highly organized in managing competing priorities

**The Perks**:

- Competitive salary
- Benefits package
- Paid time off
- Casual dress
- Employee discount
- Fun and dynamic work environment
- On-site parking

**_ Successful completion of a criminal record check is a condition of employment for this position._

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