Repair and Support Technician
3 days ago
TechTrex leverages its international manufacturing and software development capabilities to provide unique, innovative and cost-effective products around the globe. TTI has operations in Canada, the United States, China, Korea and authorized dealers worldwide.
We are currently looking for a Repair and Support Technician to join our team and help support our Coffee machine installations and deployments.
**Main Duties and Responsibilities**
- Examine issues with Coffee machines both in-office and on-site.
- Perform repairs and maintenance on equipment if required. Repairs would include swapping parts/components.
- Escalating issues to the right personnel as required.
- Train and support service partners on our equipment and demonstrate how to troubleshoot the Coffee Machines.
- Assist customers and service partners by phone with on-site troubleshooting.
- If appropriate, dispatch service partners to customers.
- Follow up with service partner or customer within 48 hours to ensure problem resolution.
- Travel to local sites (60% travel required) and to USA occasionally.
- Other duties as assigned.
**Qualifications**
- Previous experience using tools and repairing equipment/machinery
- Strong customer service and problem resolution skills
- High technical and mechanical aptitude
- Ability to work cross functionally with internal and external partners
- Excellent written and verbal communication skills
- High level of follow up and ability to pay close attention to all details
- Ability to lift objects weighing up to 50 lbs
- High school or equivalent (preferred)
- Customer service: 1 year (preferred)
- Driver’s licence (required)
- Reliable transportation to conduct on-site visits (required)
- Please Note:_
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