Front Desk Manager

5 days ago

Quebec City, Canada Hôtel Travelodge Québec Full time

**Work place**:3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8

**Status**: Full-time

**Salary**: From $54,000 to $60,000 depending on experience

Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team.

**Responsibilities**:
**Operations Management**:

- Ensure the quality of service and adherence to the establishment’s standards.
- Oversee the smooth operation of daily activities, coordinating with other departments.
- Master all tasks, procedures, and policies related to the Front Desk and Hotel operations.
- Optimize department performance in line with customer satisfaction and profitability objectives.
- Understand and meet financial goals, ensuring compliance with allocated budgets.
- Be prepared to step into various roles within the team as needed.

**Leadership and Team Management**:

- Inspire, guide, and motivate the front desk team to ensure an exceptional guest experience.
- Foster an environment that promotes team engagement and learning.
Communicate department objectives and expectations effectively.
- Manage schedules according to operational needs while adhering to the collective bargaining agreement.
- Identify and encourage opportunities for professional development among team members.
- Lead the recruitment, evaluation, and training processes.

**Guest Experience**:

- Maintain a high level of service, exceeding guest expectations.
- Ensure the reservation and check-in/check-out processes run smoothly for a seamless guest experience.
- Analyze guest feedback to continuously improve the services offered.
- Handle complex situations and guest complaints while encouraging the team to take a proactive approach.

**Requirements**:

- Degree in Hospitality Management or a related field.
- Minimum of 5 years of experience in the hospitality industry, including 3 years in team management.
- Excellent communication and leadership skills.
- In-depth knowledge of a Property Management System (Opera is a plus) and computer tools.
- Bilingual (French and English), both written and spoken.
- Strong organizational skills and ability to foster teamwork.
- Ability to work under pressure and adapt to unforeseen circumstances.

**Languages**: Bilingualism (French and English) spoken and written is required for this position as we serve an international client.

**_ Who we are:_**

**_ Why join our team:_**
- In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more._
- We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you._

  • Front Desk Administrator

    6 days ago

    Quebec City, Canada Centre Dentaire Ville de Québec Full time

    Notre pratique à ville de Québec, QC est à la recherche d'un administrateur de réception à temps plein ! Nous sommes un cabinet dentaire bien établi, qui croit qu'un bon cabinet commence par une bonne équipe. Nous recherchons une personne sociable et travailleuse, qui cherche à se joindre à une équipe de professionnels expérimentés et à...

  • Hôtel Front Desk Receptionist

    1 week ago

    Quebec, Canada Hôtel Maurice Full time

    Hôtel Maurice is looking for an hotel Front Desk Receptionist to welcome guests with professionalism and courtesy, and to embody the elegance of our establishment. Your Profile: > Experience in front desk or customer service, ideally in hospitality > Neat appearance and excellent sense of hospitality. > Strong organizational skills, attention to detail, and...

  • Director of Front Office

    2 weeks ago

    Quebec City, Canada Marriott International Full time

    **JOB SUMMARY** Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute...

  • Director of Front Office

    1 week ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information**Directeur (trice) de la réception **Job Number**25017867 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Front Desk Agent

    15 hours ago

    Quebec City, Canada Hôtel Travelodge Québec Full time

    **Work place**:3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8 **Status**: Part-time **Schedule Type**: Evening and weekend **Salary**: $20.38 per hour Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a...

  • Front Desk Ambassador

    3 days ago

    Dawson City, Canada The Downtown Hotel, a Coast Hotel Full time

    Front Desk Ambassador**The Downtown Hotel, a Coast Hotel** - Dawson City, YT - Full Time- Compensation: $19 Hourly**Duration** - Permanent**Job Level** - Entry level**Intended job posting audience**Why work for us?** - $19/hour - 35-40 hours a week - 6 month retention bonus and raise - Extended health care; - Vacation & paid time off; - Employee assistance...

  • Assistant Manager of Front Office

    4 days ago

    Québec City, Canada Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Assistant Manager of Front Office

    3 days ago

    Quebec City, QC GR A, Canada Marriott International Full time

    Additional InformationAssistant Gestionnaire de la réceptionJob Number Job CategoryRooms & Guest Services OperationsLocationDelta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8ScheduleFull TimeLocated Remotely?NPosition Type ManagementPay Range: $54, $72,000.00 CADBonus Eligible: YJOB SUMMARYAssists the Front Office Manager in...

  • Assistant Rooms Operations Manager

    1 week ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Français : ass. directeur hébergement **Job Number** 24046079 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Service Desk Associate

    14 hours ago

    Quebec City, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. IT service desk Specialist CAE’s Information Technology Team works closely...